• Resolved davide2580

    (@davide2580)


    Hi,
    I use the plugin to manage payments on my site. I recently received an e-mail from Stripe about SCA integration. I updated the plugin, but Stripe still warns me that the plugin is out of date.
    What can I do?
    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hiya!

    As per this article, our Stripe plugin is SCA-ready:
    https://woocommerce.com/posts/introducing-strong-customer-authentication-sca/

    You can see in the changelog that we added SCA support back in version 4.2:
    https://raw.githubusercontent.com/woocommerce/woocommerce-gateway-stripe/master/changelog.txt

    Can you please confirm which version of Stripe you’re running on your site?

    Thread Starter davide2580

    (@davide2580)

    Hi, thank you for your prompt reply. I have 4.3.1 Version and I have read it’s SCA ready. I don’t know why Stripe still warns me to upgrade the integration

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Can you please share the text of the email from Stripe? I’d like to see what they’re saying and see if we have any other mentions of that from other users. Thanks!

    Thread Starter davide2580

    (@davide2580)

    Hi this is the email in Italian

    “Salve,
    Ti contattiamo per aggiornarti sui tempi di applicazione dell’Autenticazione forte del cliente (SCA). Ci risulta che devi ancora apportare modifiche all’integrazione Stripe per il tuo account. Per prepararti per questi nuovi requisiti e prevenire un aumento dei rifiuti, aggiorna la tua integrazione il più presto possibile.

    Quando verrà applicata la SCA?
    Anche se i requisiti della SCA sono entrati in vigore a partire dal 14 settembre 2019, ad oggi poche banche europee hanno iniziato ad applicarli. In seguito a un nuovo annuncio dell’Autorità bancaria europea (ABE), prevediamo la piena applicazione della SCA entro il 31 dicembre 2020 per la maggior parte delle carte europee ed entro il 14 marzo 2021 per le carte del Regno Unito. Prevediamo che le banche inizieranno a rifiutare i pagamenti non autenticati nei mesi antecedenti a queste scadenze, a partire da marzo 2020.

    Le nostre nuove API per i pagamenti e le soluzioni conformi alla SCA sono progettate per tenere conto di questa incertezza. Per ridurre al minimo i ritardi, inizieremo automaticamente ad applicare l’autenticazione e le esenzioni se richieste dalla banca del titolare della carta.

    Visita la Dashboard per consultare i suggerimenti sui prodotti conformi alla SCA e visualizzare la documentazione per aggiornare la tua integrazione.

    Inizia

    Visita il nostro sito del servizio clienti per trovare le risposte ai quesiti più comuni relativi alla SCA, informazioni aggiornate sui tempi di applicazione e per contattarci.”

    This is the text translated with google translate

    “Hello,
     We contact you to update you on the timing of application of Strong Customer Authentication (SCA). It seems that you still need to make changes to the Stripe integration for your account. To prepare for these new requirements and prevent an increase in waste, update your integration as soon as possible.
     
    When will the SCA be applied?
     Even though the requirements of the SCA came into effect as of September 14, 2019, to date few European banks have started to apply them. Following a new announcement by the European Banking Authority (ABE), we expect the full application of the SCA by 31 December 2020 for most European cards and by 14 March 2021 for UK cards. We anticipate that banks will begin to reject unauthenticated payments in the months prior to these deadlines, starting in March 2020.
     
    Our new payment APIs and SCA compliant solutions are designed to take this uncertainty into account. To minimize delays, we will automatically begin to apply authentication and exemptions if requested by the cardholder bank.
     
    Visit the Dashboard to consult the recommendations on SCA compliant products and view the documentation to update your integration.
     
     
    Start

    Visit our customer service website to find answers to the most common questions related to SCA, updated information on application times and to contact us.”

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for sharing that text! We haven’t had other reports of this, so I’m wondering what else could be happening here.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thread Starter davide2580

    (@davide2580)

    
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    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @davide2580,

    Looking at your sites system report, I can see you are indeed using the latest version of the Stripe plugin, but you’re using a really old version of WooCommerce at v2.6.14. WordPress v4.9 is also pretty old now too.

    It might be worth setting some time aside to update WordPress + WooCommerce and any other plugins on your site to the latest versions as that could be a contributor towards the behaviour which you’re facing.

    I also noticed in the system report that you’re using two cache plugins which are WP-Optimize and WP Rocket. Have you tried clearing the cache in both of those to see if that maybe helps as nothing else in the system report is immediately standing out?

    Thread Starter davide2580

    (@davide2580)

    Hi, I tried to update woocommerce a while ago but my site broke down. I never tried again. Now I have cleared the cache but nothing changes.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @davide2580,

    As this is not behaviour which we’re initally seeing other users describing the next step we’d recommend would be to update the software on your site like WooCommerce to see if that resolves this for you.

    Some hosting companies provide a staging site feature with their hosting packages that make it really easy to create an exact duplicate of your live site for testing. If however, your hosting company does not offer this type of feature you could instead use a free plugin like WP Staging which can help you create a test site to work towards testing updates.

    Thread Starter davide2580

    (@davide2580)

    I really appreciate your help, thank you! Actually I don’t know if this is a real problem because sca integration seems to work on my website. Anyway I’ll try to update WooCommerce, hope it works!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    I’m glad that we were able to help clarify some things for you!

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Have a good one and good luck with the further updates!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘SCA integration’ is closed to new replies.