• Resolved Derek Wilcox

    (@themassapothecary)


    I use Woocommerce with Square for Woo plugin. On my account page if a customer has saved credit cards it still shows a notification that says you have no saved payment methods but you can see all the different cards saved. This happened with the last version as well as with 3.0.0 and newer

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @themassapothecary,

    Thanks for reaching out. I want to make sure we’re talking about the same thing. Are you saying that you’re seeing this message at checkout? Here’s what I see there on my test site.

    Can you send a screenshot of what you’re seeing? You can upload it to the media library on your WordPress site and share the URL here.

    Also, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Thanks

    Thread Starter Derek Wilcox

    (@themassapothecary)

    @3sonsdevelopment no, not checkout page. On the account page. https://imgur.com/BzGau8G

    
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    Site address (URL): https://massapothecary.com
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (68) ###
    
    Affiliates WooCommerce Light: by itthinx – 1.14.0
    Affiliates: by itthinx – 4.13.0
    Better File Download: by Nik Haddon – 1.0.12
    Classic Widgets: by WordPress Contributors – 0.3
    Code Snippets: by Code Snippets Pro – 2.14.5
    CommerceGurus Commercekit: by CommerceGurus – 2.0.2
    Convertful - Your Ultimate On-Site Conversion Tool: by  – 2.3
    Customer Reviews for WooCommerce: by CusRev – 4.38
    Disable WooCommerce Bloat: by ospiotr – 2.6.5
    DynamicConditions: by RTO GmbH – 1.5.2
    Elementor Pro: by Elementor.com – 3.6.5
    Elementor: by Elementor.com – 3.6.5
    Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Tatvic – 4.7.2
    Instant Indexing: by Rank Math – 1.1.13
    WooFunnels Funnel Builder Pro: by BuildWooFunnels – 2.3.4
    WooFunnels Funnel Builder: by BuildWooFunnels – 2.3.0
    Gratisfaction- Loyalty Rewards Referral Birthday and Giveaway Program: by Appsmav – 4.2.3
    HTTP Headers: by Dimitar Ivanov – 1.18.5
    Imagify | Keep Attributes On  Tags: by WP Media –
    Imagify: by WP Media – 1.10
    Kadence WooCommerce Email Designer: by Kadence WP – 1.5.1
    Kirki Customizer Framework: by David Vongries – 4.0.23
    Metorik Helper: by Metorik – 1.5.1
    Mobile Assistant Connector: by eMagicOne – 2.1.10
    Nextend Social Login: by Nextendweb – 3.1.4
    Nextend Social Login Pro Addon: by Nextendweb – 3.1.4
    Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 9.30.1
    Perfect Brands for WooCommerce: by QuadLayers – 2.0.8
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 2.9.1
    Quick View and Buy Now For WooCommerce: by GrandPlugins – 1.0.3
    Rank Math SEO PRO: by Rank Math – 3.0.11
    Rank Math SEO: by Rank Math – 1.0.88.1
    SS WooCommerce Myaccount Ajax Tabs: by SaurabhSharma – 2.3.0
    Tawk.to Live Chat: by Tawkto – 0.7.1
    WooCommerce Thank You Page - NextMove: by XLPlugins – 1.16.0
    To Top: by Catch Plugins – 2.4
    Toolbox for WooCommerce Subscriptions: by Shop Plugins – 1.4.24
    TrackShip for WooCommerce: by TrackShip – 1.3.6.1
    TrustedSite: by TrustedSite – 1.1.2
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.2
    Woo Discount Rules PRO 2.0: by Flycart – 2.4.0
    Woo Discount Rules: by Flycart – 2.4.0
    WooCommerce Search Engine: by Guaven Labs – 2.2.9
    USPS Simple Shipping for Woocommerce: by dangoodman – 1.6.1
    WooCommerce All Products For Subscriptions: by WooCommerce – 3.3.1
    WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.13.0
    WooCommerce Gift Cards: by WooCommerce – 1.10.3
    Gift Wrapper: by Little Package – 5.1.4
    Woocommerce - Openpos - Square Terminal Checkout: by anhvnit@gmail.com – 1.3
    Woocommerce OpenPos: by anhvnit@gmail.com – 5.6.4.5
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4
    WooCommerce Recommendation Engine: by Element Stark – 3.2.8
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.36
    WooCommerce Square: by WooCommerce – 3.0.1
    WooCommerce Subscriptions: by WooCommerce – 4.2.0
    WooCommerce: by Automattic – 6.4.1
    Wordfence Security: by Wordfence – 7.5.9
    Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.0.4
    WP Mail SMTP: by WPForms – 3.4.0
    Widgets for Google Reviews: by Trustindex.io  – 8.4
    WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team –
    WP Rocket | Exclude JS scripts from Delay JS only at some URLs: by WP Rocket Support Team – 1.0
    WP Rocket: by WP Media – 3.11.2
    WP Rollback: by GiveWP.com – 1.7.1
    WPS Hide Login: by WPServeur
    NicolasKulka
    wpformation – 1.9.4
    
    Smart Coupons for WooCommerce  Pro: by WebToffee – 2.0.0
    XL WooCommerce Sales Triggers: by XLPlugins – 2.11.0
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.7
    
    ### Inactive Plugins (5) ###
    
    Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6
    Cyber Fox Christmasify!: by Cyber Fox – 1.2.7
    Query Monitor: by John Blackbourn – 3.9.0
    Rearrange Woocommerce Products: by Aslam Doctor – 4.0.8
    Simple Custom CSS and JS: by SilkyPress.com – 3.39
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Object Cache Pro (Drop-in)
    
    ### Must Use Plugins (1) ###
    
    Object Cache Pro (MU): by Rhubarb Group – 1.14.5
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #921 - /cbd-store/
    Cart: #922 - /cart/
    Checkout: #43444 - /checkout/
    My account: #3225 - /my-account/
    Terms and conditions: #1169 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Shoptimizer
    Version: 2.5.3
    Author URL: https://www.commercegurus.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://massapothecary.com
    Subscription Statuses: wc-active: 12
    wc-on-hold: 2
    wc-cancelled: 11
    
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ✔ Yes
    Custom Retry Rules: ✔ No
    Custom Retry Rule Class: ✔ No
    Custom Raw Retry Rule: ✔ No
    Custom Retry Rule: ✔ No
    Retries Migration Status: ✔ Completed
    Report Cache Enabled: ✔ Yes
    Cache Update Failures: ✔ 0 failure
    
    ### Store Setup ###
    
    Country / State: United States (US) — Massachusetts
    
    ### Subscriptions by Payment Gateway ###
    
    Square: wc-active: 12
    wc-cancelled: 10
    wc-on-hold: 2
    
    ### Payment Gateway Support ###
    
    Square: products
    card_types
    customer_decline_messages
    payment_form
    authorization
    charge
    charge-virtual
    capture_charge
    refunds
    voids
    customer_id
    tokenization
    add_payment_method
    token_editor
    subscriptions
    subscription_suspension
    subscription_cancellation
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    multiple_subscriptions
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    
    Check payments: products
    Test Gateway: products
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
    subscription_amount_changes
    subscription_date_changes
    subscription_payment_method_change
    subscription_payment_method_change_customer
    subscription_payment_method_change_admin
    multiple_subscriptions
    refunds
    
    ### Gift Cards ###
    
    Database Version: 1.10.3
    Loopback Test: ✔
    Task Queueing Test: ✔
    
    ### All Products for WooCommerce Subscriptions ###
    
    Template Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 12,156
    Oldest: 2022-04-11 21:47:26 -0400
    Newest: 2022-05-12 14:36:10 -0400
    
    Failed: 2
    Oldest: 2022-03-17 12:58:21 -0400
    Newest: 2022-03-17 12:59:23 -0400
    
    Pending: 22
    Oldest: 2022-05-12 14:41:30 -0400
    Newest: 2022-06-07 10:30:10 -0400
    
    ### Status report information ###
    
    Generated at: 2022-05-12 14:38:14 -04:00
    
    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Thanks for clarifying. I haven’t been able to reproduce this so far. My test site isn’t showing an error message when I view my payment methods.

    Is there any chance these were saved in sandbox mode before the site was switched to live payments?

    Thread Starter Derek Wilcox

    (@themassapothecary)

    @3sonsdevelopment yes they all were for this one. However I used the User Switching plugin ND swapped to a regular customers account and it did the same thing

    Thread Starter Derek Wilcox

    (@themassapothecary)

    @3sonsdevelopment Update- so if you have a saved payment on file and go the my account page -> payments it will have notification that there are no saved payments on file, but if you refresh the page it shows correctly with no notification showing like it shouldnt since there are cards on file.

    I disabled WP Rocket since I figured it was a caching issue, but same exact thing. I am so confused 🙁

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    That definitely sounds caching-related. What happens if you open up this page in a private browser window? Does the same thing happen there?

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Says no saved payment methods even though there are’ is closed to new replies.