Says no saved payment methods even though there are
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I use Woocommerce with Square for Woo plugin. On my account page if a customer has saved credit cards it still shows a notification that says you have no saved payment methods but you can see all the different cards saved. This happened with the last version as well as with 3.0.0 and newer
The page I need help with: [log in to see the link]
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Hey @themassapothecary,
Thanks for reaching out. I want to make sure we’re talking about the same thing. Are you saying that you’re seeing this message at checkout? Here’s what I see there on my test site.
Can you send a screenshot of what you’re seeing? You can upload it to the media library on your WordPress site and share the URL here.
Also, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.
Thanks
@3sonsdevelopment no, not checkout page. On the account page. https://imgur.com/BzGau8G
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Thanks for clarifying. I haven’t been able to reproduce this so far. My test site isn’t showing an error message when I view my payment methods.
Is there any chance these were saved in sandbox mode before the site was switched to live payments?
@3sonsdevelopment yes they all were for this one. However I used the User Switching plugin ND swapped to a regular customers account and it did the same thing
@3sonsdevelopment Update- so if you have a saved payment on file and go the my account page -> payments it will have notification that there are no saved payments on file, but if you refresh the page it shows correctly with no notification showing like it shouldnt since there are cards on file.
I disabled WP Rocket since I figured it was a caching issue, but same exact thing. I am so confused 🙁
That definitely sounds caching-related. What happens if you open up this page in a private browser window? Does the same thing happen there?
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
- The topic ‘Says no saved payment methods even though there are’ is closed to new replies.