Title: Saved presets not loading
Last modified: June 13, 2026

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# Saved presets not loading

 *  [scarey149](https://wordpress.org/support/users/scarey149/)
 * (@scarey149)
 * [1 day, 19 hours ago](https://wordpress.org/support/topic/saved-presets-not-loading/)
 * When selecting a preset from the Load Preset dropdown the page refreshes but 
   does not load the template and the drop down is empty again – displaying the “
   Choose a preset to load”. It’s not possible to load a template.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [UserElements](https://wordpress.org/support/users/userelements/)
 * (@userelements)
 * [1 day, 18 hours ago](https://wordpress.org/support/topic/saved-presets-not-loading/#post-18937522)
 * Hello [@scarey149](https://wordpress.org/support/users/scarey149/) 
   Can you please
   share if it is showing any error or screenshot. So we can solve the issue you
   arefacing.Regards
 *  Thread Starter [scarey149](https://wordpress.org/support/users/scarey149/)
 * (@scarey149)
 * [1 day, 15 hours ago](https://wordpress.org/support/topic/saved-presets-not-loading/#post-18937566)
 * Not sure if this helps, but I checked the Network payload and the request being
   sent is action: umef_export_csv
 *  Plugin Author [UserElements](https://wordpress.org/support/users/userelements/)
 * (@userelements)
 * [1 day, 8 hours ago](https://wordpress.org/support/topic/saved-presets-not-loading/#post-18937686)
 * Hello [@scarey149](https://wordpress.org/support/users/scarey149/)
 * Thanks for sharing the Network payload, that helped us track this down.
 * The <code class=””>action: umef_export_csv you saw was from a background user-
   count request, not a CSV export. The preset dropdown is inside the export form,
   so that hidden field showed up in the payload.
 * The real issue was preset names being sanitized differently on save vs. load (
   e.g. <code class=””>My Export became <code class=””>my-export), so the preset
   could not be found after the page refreshed.
 * This is fixed in 1.0.5 (will be released by tomorrow). After updating, hard-refresh
   the export page (Ctrl+F5 / Cmd+Shift+R) and try loading a preset again. If it
   still fails, send us the preset name and we will take another look.
 *  [nikotor](https://wordpress.org/support/users/nikotor/)
 * (@nikotor)
 * [14 hours, 1 minute ago](https://wordpress.org/support/topic/saved-presets-not-loading/#post-18938121)
 * Hello [@scarey149](https://wordpress.org/support/users/scarey149/)
   Have you tried
   the latest version?Regards

Viewing 4 replies - 1 through 4 (of 4 total)

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 * 4 replies
 * 3 participants
 * Last reply from: [nikotor](https://wordpress.org/support/users/nikotor/)
 * Last activity: [14 hours, 1 minute ago](https://wordpress.org/support/topic/saved-presets-not-loading/#post-18938121)
 * Status: not resolved