Saved Card error Failed order

@tomster999

Have you changed the Stripe account that the plugin was connected to? That error message can happen if you change the account because the payment methods associated to the customer exist in the old Stripe account.

Kind Regards,

@tomster999

Can you please share your website url or your Stripe Account ID?

but I did change to test mode and connected to the same stripe account again

When switching to test mode, you don’t need to connect to a different account. It sounds like that might be your issue.

If you provide your Account ID I can look at the logs and better understand what you’re describing.

Kind Regards,

@tomster999 This particular customer has three customer ID’s in Stripe.

cus_KBsrlJVVFPAvyh created 9/8/21

cus_KBsradmizWiNfz created 9/8/21

cus_M5p9qxBSPrrc2P created 7/20/22

Customer ID cus_KBsradmizWiNfz is the one that has the payment methods associated with it but it’s customer ID cus_M5p9qxBSPrrc2P that’s associated with the WordPress user. Were you using another Stripe plugin previously?

Or is this a user that you have changed database data for perhaps?

The Stripe plugin stores the Stripe customer ID in the usermeta table as {$databaseprefix}wc_stripe_customer_live. I’d recommend checking to see if you have more than one record in your usermeta table for that user.

Thanks,

You can review your WordPress tables using something like phpMyAdmin which is usually provided by your hosting company.

It’s odd that this particular user would have 3 separate customer ID’s in Stripe, because the plugin only creates a customer ID if the usermeta table entry isn’t found. An instance where I’ve seen this happen before would be when an administrator deleted the usermeta table entry so the plugin then creates a new customer ID for the user.

Kind Regards,

@tomster999 cards are only saved if the customer checks the checkbox to save a payment method. During that process, if the plugin detects the WordPress user doesn’t have a Stripe customer ID, it will create one. So the query for fetching the customer ID from your usermeta table returned an empty value.

Do you have any custom code on your site that’s modifying the plugin via filters?

Hi @tomster999

Can you reach out to us via the support page within the Stripe Plugin? This will be easier to troubleshoot if we can work with you via our support system.

I believe there is something specific with your site that’s causing this behavior. The customer creation code within the plugin has not changed in a very long time and is very stable.

Kind regards