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[resolved] Save menu produces 404 error or 500 error (25 posts)

  1. RogerWheatley
    Member
    Posted 10 months ago #

    A unique scenario effecting only the saving of menus.
    When active, saving a menu causes error 404, yet at other times it causes error 500.

    When deactivated, saving of menus is successful.

    The errors produce no log entries.

    https://wordpress.org/plugins/shareaholic/

  2. Shareaholic
    Member
    Plugin Author

    Posted 10 months ago #

    @RogerWheatley Can you tell us a bit more to help us debug? Which menu are you trying to save?

  3. RogerWheatley
    Member
    Posted 10 months ago #

    @Shareaholic - Using the standard menu(s) under WordPress admin >> Appearance

    Thanks

  4. Delete26
    Member
    Posted 10 months ago #

    This plugin does not allow me to make any changes in menu, any menu can not be modified... and get this error:

    "Request Timeout

    This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase 'Connection Timeout'."

    after I uninstall everything works normally

  5. RogerWheatley
    Member
    Posted 10 months ago #

    @Delete26 - The same solution had worked here too. Deactivating and uninstalling the Shareaholic plugin fixes the issue. We found the reinstalling a fresh version of the plugin does not work, thus removing the plugin was the only option.

  6. Shareaholic
    Member
    Plugin Author

    Posted 10 months ago #

    @all This is the first time this error has been reported. We're looking into this. Will post updates here.

  7. Shareaholic
    Member
    Plugin Author

    Posted 10 months ago #

    @RogerWheatley @Delete26 What is your wordpress version, Shareaholic plugin version, theme being used?

  8. ericatshareaholic
    Member
    Posted 10 months ago #

    @RogerWheatley, @Delete26

    Are you attempting to edit or modify your WordPress menus and experiencing the timeout error? Or are you trying to use functionality in the Shareaholic app manager plugin?

    It would help us debug if you gave us:

    1. WordPress version
    2. Shareaholic plugin version you have installed
    3. WordPress theme you are using
    4. Your blog URL

  9. Delete26
    Member
    Posted 10 months ago #

    WordPress 3.9.1
    Shareaholic plugin version 7.4.0.6
    WordPress theme :Jarida but this bug is in any themes
    http://www.barlad-news.ro

  10. Sarah M.
    Member
    Posted 10 months ago #

    It is happening when I am trying to make changes to my WP menus. I can make the changes, but when I hit save I get either the 404 or 500 error. When I go back to the menu, the changes haven't been saved.

    To answer your questions:
    1. WP version 3.9.1
    2. Shareaholic version 7.4.0.6
    3. Clear Line Theme
    4. http://runningatdisney.com

  11. RogerWheatley
    Member
    Posted 10 months ago #

    @ericatshareaholic

    Modifying, adding and saving of WordPress menus.

    1. WP 3.9.1
    2. Shareaholic 7.4.0.6
    3. Multiple. One example is the U-Design theme
    4. Multiple sites, but plugin currently removed from all sites.

    Thanks.

  12. Delete26
    Member
    Posted 10 months ago #

    Multiple sites... me to!

  13. ericatshareaholic
    Member
    Posted 10 months ago #

    @Delete26, @RogerWheatley, @Sarah:

    5. Are you installing the plug-in using the WordPress Plugins > Add New functionality, or custom installing the plug-in?
    6. Have you made any manual customizations to WordPress, such as writing custom PHP?
    7. Are you able to do a screen-share or record a set of screen grabs to show the process that leads to the error?

  14. Shareaholic
    Member
    Plugin Author

    Posted 10 months ago #

    @Delete26, @RogerWheatley, @Sarah:

    Also, do you have a caching plugin installed? If so, which one? If you disable the caching plugin - does the issue go away?

  15. RogerWheatley
    Member
    Posted 10 months ago #

    @Shareaholic

    5. I think you're thinking of "Install Plugins" instead (page title), found via:

    Dashboard >> Plugins >> Add new

    If so, yes, that's how Shareaholic was installed on sites.

    6. No, no custom PHP

    7. Sorry, I cannot do any screen shares as the plugin has been removed. I notified Shareaholic so that they were aware of the issue. Sites have moved to other solutions.

    Some sites have caching plugins such as W3 Total Cache, others use WP Super Cache, and others use no cache. Disabling cache does not fix the issue.

  16. Delete26
    Member
    Posted 10 months ago #

    no i not use caching plugin
    5. Dashboard >> Plugins >> Add new
    6. No, no custom PHP
    7. Sorry, I remove plugin

  17. Sarah M.
    Member
    Posted 10 months ago #

    5. Using the Add New functionality in WP
    6. No custom PHP
    7. I don't currently have the plugin installed
    8. I'm using WP Super Cache

  18. ericatshareaholic
    Member
    Posted 10 months ago #

    @all We are working on isolating the root cause and will update this space.

  19. ericatshareaholic
    Member
    Posted 10 months ago #

    @all We have discovered the root issue and will be releasing an update. Thank you for bringing this to our attention!

  20. RogerWheatley
    Member
    Posted 10 months ago #

    @ericatshareaholic

    Thank you.

  21. Sarah M.
    Member
    Posted 10 months ago #

    Thank you! Looking forward to the update :)

  22. ericatshareaholic
    Member
    Posted 10 months ago #

    We have deployed 7.4.0.7 which addresses this bug. Enjoy!

  23. RogerWheatley
    Member
    Posted 10 months ago #

    @ericatshareaholic

    Thanks, you guys rock! Appreciated.

  24. Shareaholic
    Member
    Plugin Author

    Posted 10 months ago #

    @RogerWheatley thank YOU for bringing this to our attention! We would love to welcome your sites back to the Shareaholic family! :)

  25. Delete26
    Member
    Posted 10 months ago #

    we are family! :))
    Nice job! congratulations
    Thank you!!!

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