Save button doesn’t work for Custom option after last update

  • Resolved Ivailo Ivanov

    (@bulgeo)


    1 year, 3 months ago

    Hello!

    After updating your plugin to version 1.5.3, it turned out that the Save button on the dashboard does not work for the Custom option. For other options the button works. If I change the option from Custom to Standard and save the change, then I can’t go back to the Custom option. The Save button is not responding and the change cannot be saved.

    This issue forced me to reinstall version 1.5.2 and now the Save button works as it should.

    Please check what is causing the problem and have it resolved as soon as possible.

    Best regards!

    Ivailo

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year, 3 months ago

    Hi @bulgeo,

    Greetings from WebToffee Support!

    We apologize for the inconvenience experienced. However, we would like to inform you that we were unable to replicate the same issue on our end with the latest version 1.5.3, and the ‘Save Changes’ button was indeed working as expected for the ‘Custom related products’ working mode. In order to assist you in resolving the issue you have experienced, please provide us with the following information:

    1. A screen recording of the issue you are experiencing so that we can better understand the problem.
    2. Any changes that have occurred on your site after the plugin update to the latest version.
    3. WooCommerce System Status report. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment and configurations.

    Additionally, as a troubleshooting step:

    1. Deactivate every plugin except WooCommerce and Related Products for WooCommerce and check whether the ‘Save Changes’ button is working as expected.
    2. If the button is not working as expected even in this scenario, you may switch to any of the default WooCommerce themes like Storefront and verify whether the ‘Save Changes’ button is working.
    3. If the ‘Save Changes’ button works after deactivating every plugin except WooCommerce and Related Products for WooCommerce, it suggests a conflict with a third-party plugin. In this case, you can reactivate each plugin one by one to identify which one is causing the issue.

    We appreciate your cooperation and look forward to resolving this issue for you.

    Thread Starter Ivailo Ivanov

    (@bulgeo)

    1 year, 3 months ago

    Hello and thanks for the quick reply!

    I did some tests with the installed plugins and found that the problem comes from the WP Optimize caching plugin. The problem was resolved after I disabled and deleted the caching plugin and then reinstalled it. There was probably a temporary conflict or temporary state caching that cleared up after reinstalling WP Optimize.

    Thanks again for the great support and for your wonderful plugin and I advise every e-store owner working on the WooCommerce platform to install this very useful plugin.

    Best thanks!

    Ivailo

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year, 3 months ago

    Hi @bulgeo,

    Thank you for the update and for sharing the solution you found for the issue. We’re glad to hear that deactivating and reinstalling the WP Optimize caching plugin resolved the problem with the ‘Save Changes’ button.

    If you encounter any further issues or have any questions in the future, please don’t hesitate to reach out to us. We’re here to help.

    Additionally, if I may ask, if you’re satisfied with the Related Products for WooCommerce plugin and the support you’ve received, we would greatly appreciate it if you could take a moment to leave us a review here.

    Your positive feedback motivates our team and helps us continually improve.

Viewing 3 replies - 1 through 3 (of 3 total)
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