Sandbox Checkout Error

  • Resolved toulip

    (@toulip)


    1 month, 2 weeks ago

    Hello I keep getting the following error at the Checkout (Sandbox Mode)

    Status Code: ACTION_NOT_AUTHORIZED – Access token and merchant info do not match

    Can you help?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Global Payments

    (@globalpayments)

    1 month, 1 week ago

    Thank you for reaching out @toulip. We would be happy to assist you with this error. This sounds like there may be an issue with the account configuration. Here is a link to our support channels based on regional location. Please reach out to the team at your earliest convenience so that they may review your current setup.

    Thread Starter toulip

    (@toulip)

    1 month, 1 week ago

    Thanks, I just sent them an email.

    Best Regards.

    Plugin Author Global Payments

    (@globalpayments)

    1 month, 1 week ago

    @toulip We wanted to take a moment to follow up with you to see if our team was able to address the error message that you were receiving? If not, please send an email to developers@globalpay.com and we will escalate accordingly.

    Thank you

    Thread Starter toulip

    (@toulip)

    1 week, 5 days ago

    Hello and sorry for my late response.

    Yes, the bank people helped and told me that I should have entered “transaction_processing” as the account name in the Sandbox mode. That solved the issue.

    Best regards,

    George.

    Plugin Author Global Payments

    (@globalpayments)

    1 week, 2 days ago

    George,

    We’re happy to hear that this matter was resolved. Please don’t hesitate to reach out should you need assistance in the future.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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