Support » Fixing WordPress » Salient WPBakery Page Builder cannot load so my wordpress site is down

  • zeina1983

    (@zeina1983)


    hi
    my website has encountered a problem and is currently down. when i login to wordpress its in a safe mode and the salient theme cannot be loaded. How do I fix this? I also have the same problem with the visual composer. Does anyone know how to fix this? thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Sébastien SERRE

    (@sebastienserre)

    Hello,

    Do you know which version of the Sallient Theme and Visual COmposer you’re running ?
    You surely need to update them.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    Thread Starter zeina1983

    (@zeina1983)

    HI thank you. I have enabled automatic updates so they should be updated.
    I am not at all good at these things, sorry. And my page is in Swedish as well so it doesnt make it easier to get help either.
    I think the error log says: E_COMPILE_ERROR and then it goes on to say:Uncaught Error: Unknown named parameter $response in /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Framework/Illuminate/Container/Container.php:256 Stack trace: #0 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Framework/Illuminate/Container/Container.php(256): call_user_func_array(Object(Closure), Array) #1 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Framework/Illuminate/Filters/Dispatcher.php(36): VisualComposer\Framework\Illuminate\Container\Container->call(Object(Closure), Array) #2 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Framework/helpers.php(74): VisualComposer\Framework\Illuminate\Filters\Dispatcher->fire('vcv:api:service', 'elements', Array, false) #3 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Modules/Api/Factory.php(36): vcfilter('vcv:api:service', 'elements') #4 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Modules/Elements/Controller.php(46): VisualComposer\Modules\Api\Factory->__get('elements') #5 [internal function]: VisualComposer\Modules\Elements\Controller->addDefaultElements(Object(VisualComposer\Modules\Api\Factory), 'vcv:api') #6 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php(57): ReflectionMethod->invokeArgs(Object(VisualComposer\Modules\Elements\Controller), Array) #7 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Traits/WpFiltersActions.php(46): VisualComposer\Framework\Container->call('addDefaultEleme...', Array) #8 /customers/c/7/b/karriarfix.se/httpd.www/wp-includes/class-wp-hook.php(287): VisualComposer\Modules\Elements\Controller->VisualComposer\Helpers\Traits\{closure}(Object(VisualComposer\Modules\Api\Factory)) #9 /customers/c/7/b/karriarfix.se/httpd.www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #10 /customers/c/7/b/karriarfix.se/httpd.www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #11 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Modules/Api/Factory.php(24): do_action('vcv:api', Object(VisualComposer\Modules\Api\Factory)) #12 [internal function]: VisualComposer\Modules\Api\Factory->VisualComposer\Modules\Api\{closure}('', 'init') #13 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Framework/Container.php(60): call_user_func_array(Object(Closure), Array) #14 /customers/c/7/b/karriarfix.se/httpd.www/wp-content/plugins/visualcomposer/visualcomposer/Helpers/Traits/WpFiltersActions.php(46): VisualComposer\Framework\Container->call(Object(Closure), Array) #15 /customers/c/7/b/karriarfix.se/httpd.www/wp-includes/class-wp-hook.php(287): VisualComposer\Modules\Api\Factory->VisualComposer\Helpers\Traits\{closure}('') #16 /customers/c/7/b/karriarfix.se/httpd.www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #17 /customers/c/7/b/karriarfix.se/httpd.www/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #18 /customers/c/7/b/karriarfix.se/httpd.www/wp-settings.php(546): do_action('init') #19 /customers/c/7/b/karriarfix.se/httpd.www/wp-config.php(114): require_once('/customers/c/7/...') #20 /customers/c/7/b/karriarfix.se/httpd.www/wp-load.php(37): require_once('/customers/c/7/...') #21 /customers/c/7/b/karriarfix.se/httpd.www/wp-login.php(12): require('/customers/c/7/...') #22 {main} thrown

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

    I recommend asking at https://wordpress.org/support/plugin/visualcomposer/#new-post so the plugin’s developers and support community can help you with this.

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    Thread Starter zeina1983

    (@zeina1983)

    thank you so much. I have done that now.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Rep

Viewing 6 replies - 1 through 6 (of 6 total)
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