Support » Plugin: Zoho SalesIQ - Live chat, chatbots, and visitor tracking » SalesIQ chat box no longer showing

  • Resolved jubee88

    (@jubee88)


    Hello –

    I installed the SalesIQ plugin and entered the code snippet. It was working, but then recently, we realized that it is not showing up anymore. Can you please help?

    thank you,
    Julia

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author zohosalesiq

    (@zohosalesiq)

    Hello,

    It appears you have disabled the backend option that powers the code script that’s available on your website.

    To fix it, please go to SalesIQ Account > Settings > Websites > On the far right corner of the website named “Openvault1” > Click the ‘eye’ shaped symbol to reactivate it.

    The Chat widget on your website should then begin working again!

    Regards,
    Kris | Zoho SalesIQ Team

    Thread Starter jubee88

    (@jubee88)

    Thank you for your quick response.

Viewing 2 replies - 1 through 2 (of 2 total)
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