Support » Plugin: WooCommerce Shipping & Tax » Sales Tax Not Calculating At All

  • Resolved lisabeavers

    (@lisabeavers)


    Sales tax won’t calculate – it gives me $0 tax due even on orders to be shipped to the state that my store is physically in.

    The debug log is throwing some codes but I don’t know what any of them mean. So frustrated!

    Here’s the log:

    First try – before I verified I had the settings right
    08-13-2021 @ 15:55:16 – Error retrieving the tax rates. Received (400): {“status”:400,”error”:”Bad Request”,”detail”:”from_zip 33803-7945 is not used within from_state CA”} (WCS Tax)
    08-13-2021 @ 16:12:28 – Error retrieving the tax rates. Received (400): {“status”:400,”error”:”Bad Request”,”detail”:”from_zip 33803-7945 is not used within from_state CA”} (WCS Tax)
    08-13-2021 @ 16:12:28 – Error retrieving the tax rates. Received (400): {“status”:400,”error”:”Bad Request”,”detail”:”from_zip 33803-7945 is not used within from_state CA”} (WCS Tax)

    Second Try – after I verified the settings were correct
    08-13-2021 @ 16:20:34 – :::: TaxJar Plugin requested :::: (WCS Tax)
    08-13-2021 @ 16:20:34 – :::: TaxJar API called :::: (WCS Tax)
    08-13-2021 @ 16:20:34 – Requesting: taxjar/v2/taxes – {“from_country”:”US”,”from_state”:”CA”,”from_zip”:”33803-7945″,”from_city”:”LAKELAND”,”from_street”:”1100 Oakbridge Pkwy”,”to_country”:”US”,”to_state”:”TN”,”to_zip”:”37931″,”to_city”:”Knoxville”,”to_street”:false,”shipping”:”0″,”plugin”:”woo”,”line_items”:[{“id”:”95-24025d31442c5251fb5bfb148d0c3311″,”quantity”:1,”product_tax_code”:””,”unit_price”:”19.95″,”discount”:”0″}]} (WCS Tax)
    08-13-2021 @ 16:20:34 – Error retrieving the tax rates. Received (400): {“status”:400,”error”:”Bad Request”,”detail”:”from_zip 33803-7945 is not used within from_state CA”} (WCS Tax)
    08-13-2021 @ 16:20:34 – Received: none. (WCS Tax)
    08-13-2021 @ 16:21:15 – :::: TaxJar Plugin requested :::: (WCS Tax)
    08-13-2021 @ 16:21:15 – :::: TaxJar API called :::: (WCS Tax)
    08-13-2021 @ 16:21:15 – Requesting: taxjar/v2/taxes – {“from_country”:”US”,”from_state”:”CA”,”from_zip”:”33803-7945″,”from_city”:”LAKELAND”,”from_street”:”1100 Oakbridge Pkwy”,”to_country”:”US”,”to_state”:”FL”,”to_zip”:”32024″,”to_city”:”Lake City”,”to_street”:false,”shipping”:”0″,”plugin”:”woo”,”line_items”:[{“id”:”95-24025d31442c5251fb5bfb148d0c3311″,”quantity”:1,”product_tax_code”:””,”unit_price”:”19.95″,”discount”:”0″}]} (WCS Tax)
    08-13-2021 @ 16:21:15 – Error retrieving the tax rates. Received (400): {“status”:400,”error”:”Bad Request”,”detail”:”from_zip 33803-7945 is not used within from_state CA”} (WCS Tax)
    08-13-2021 @ 16:21:15 – Received: none. (WCS Tax)
    08-13-2021 @ 16:21:15 – :::: TaxJar Plugin requested :::: (WCS Tax)
    08-13-2021 @ 16:21:15 – :::: TaxJar API called :::: (WCS Tax)
    08-13-2021 @ 16:21:15 – Requesting: taxjar/v2/taxes – {“from_country”:”US”,”from_state”:”CA”,”from_zip”:”33803-7945″,”from_city”:”LAKELAND”,”from_street”:”1100 Oakbridge Pkwy”,”to_country”:”US”,”to_state”:”FL”,”to_zip”:”32024″,”to_city”:”Lake City”,”to_street”:false,”shipping”:”0″,”plugin”:”woo”,”line_items”:[{“id”:”95-24025d31442c5251fb5bfb148d0c3311″,”quantity”:1,”product_tax_code”:””,”unit_price”:”19.95″,”discount”:”0″}]} (WCS Tax)
    08-13-2021 @ 16:21:16 – Error retrieving the tax rates. Received (400): {“status”:400,”error”:”Bad Request”,”detail”:”from_zip 33803-7945 is not used within from_state CA”} (WCS Tax)
    08-13-2021 @ 16:21:16 – Received: none. (WCS Tax)`

    It keeps talking about some zip code in California – but I’m not in California nor have I tried to use a California zip code in any test orders. I’ve used a Knoxville Tn zip and a Lake City FL zip.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author frosso1 (a11n)

    (@frosso1)

    Hi @lisabeavers,

    Thanks for your patience as we try and resolve this! And thanks for the logs!
    It sounds like the “origin” address used for the tax calculation is incorrect.
    The Zipcode/address used for tax calculation is the one that has been configured in the core WooCommerce settings.
    If you go to WooCommerce > Settings > General there is a section called “Store Address” with the fields used to calculate taxes.

    Would you mind confirming if the address entered in those fields is accurate? That’s where the “1100 Oakbridge Pkwy” address with the California Zipcode is coming from (unless there are other plugins used in the store that are changing that address).

    Let me know if this helps to get on the right track!

    Francesco

    Thread Starter lisabeavers

    (@lisabeavers)

    Thanks for answering. I already have our correct address there, and I have double-checked the zip code to be sure. I’m still not sure where the CA stuff is coming from!

    I don’t see a way to upload the pic here, but I can give you a link to it: https://www.dropbox.com/s/t9ifp7kozs0iva2/Screen%20Shot%202021-08-16%20at%2012.55.56%20PM.png?dl=0

    Thanks!!

    Plugin Author frosso1 (a11n)

    (@frosso1)

    Hi @lisabeavers,

    Thanks for the screenshot! I see that the address configured in the settings is set to be in California: https://d.pr/i/pPGOZX .
    Can you please change the country/state to “Florida”?

    Thanks again; let me know if this works!

    Francesco

    Thread Starter lisabeavers

    (@lisabeavers)

    okay!

    1) I’m clearly blind – I didn’t even SEE that lol
    2) Yep, that fixed it right up!!!!!

    Thank you so much!

    Thread Starter lisabeavers

    (@lisabeavers)

    fixed!

    Plugin Author frosso1 (a11n)

    (@frosso1)

    My pleasure, I’m glad we could figure that out! Have a great rest of your week and a super day!

Viewing 6 replies - 1 through 6 (of 6 total)
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