Support » Plugin: MailPoet - emails and newsletters in WordPress » Sales-Support not available? No reaction to form mailer?

  • Resolved ascherff

    (@ascherff)


    Hi,

    try to reach your sales-support via form mailer since three days.

    Nothing happens…

    • This topic was modified 3 years, 3 months ago by ascherff.
Viewing 7 replies - 1 through 7 (of 7 total)
  • You didn’t get an answer from Sales Support or you weren’t able to send your message via the form?

    No answer to several requests via contact form.

    Now since Sunday no response – and that for a paying customer.

    Ascherff, thanks for posting your experience with these people. I’m having the same problem getting a reply and was going to buy a subscription to get their paid support but guess that’s not an answer either. Good luck, regards, Gary

    Well,

    they also write

    If you’re not 100% happy with MailPoet Premium in the first 30 days after purchase, we’ll happily give you a refund on the cost of your license. Just contact us.

    https://www.mailpoet.com/terms-and-conditions/

    So, i was asking for a refund…. no response…

    Plugin Author MailPoet

    (@wysija)

    We already replied to you. You were writing to the wrong email address.

    Thats not true.

    You replied today, multiple request startet 4 days ago.
    I was using all channels! Mostly your contact forms! Not even the “free” one, also the “premium”…

    The “You were writing to the wrong email address” is up to you, because you have confusing channels:

    free
    premium
    sales
    support
    wordpress forum – as you can see 2 days ago…

    Two login sites for MP2 and MP3? Anything more?

    I am not responsable for your organisation how to manage customer support. It’s up to you.

    Back to topic: Today @ bruna replies by mail at 12:00 what is wrong with my license key. My key is not working.

    not resolved

    • This reply was modified 3 years, 2 months ago by ascherff.

    at least – i got a new key and it is working…

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Sales-Support not available? No reaction to form mailer?’ is closed to new replies.