Support » Plugin: WooCommerce PagSeguro » Sales aren't automatically concluded

  • Resolved Rudá Almeida


    Automatic sale notification and removing sold items from stock (as added in v1.1) isn’t working for me.

    I have configured properly the plugins according to the FAQ ( or ). I have followed every step of the FAQ, including:

    – activating “Página fixa de redirecionamento”, setting my redirect URL as “<mysite>/finalizar-compra/pedido-recebido/” (which is a valid URL);
    – deactivating both “Página de redirecionamento dinâmico” and “Redirecionamento com o código da transação” (this last one wasn’t explicitly in the FAQ, so I had to guess!);
    – deactivating “pagamentos via API”;
    – activating “RETORNO AUTOMÁTICO DE DADOS” and setting the same exact url as in step one;
    – generating a toking and pasting it on the plugin’s options page;
    – filling the correct pagseguro email on the plugin’s options page;

    – On the product’s settings, I have enabled “automatic stock management” and set a number of units in stock.

    If I perform a test sale, I’m sent to the PagSeguro page, complete the sale, get redirected to the thank you page, a new pending sale shows up in the woocommerce dashboard, but the status never changes from pending — actually it does, but to cancelled, a few hours later.

    Meanwhile, a few minutes later (or less), I get email confirmations from the PagSeguro merchant solution: one to the buyer and one to the seller (in this case, both are me as it’s just a test). Both contain the PagSeguro transaction code, but it is essentially useless as I can’t find a place to “translate” it into a WooCommerce sale ID.

    I’m using WordPress pt-br 3.5.1, woocommerce 2.0.4, and WooCommerce PagSeguro 1.3.4 (downloaded from github 4b7d0a5518). I have disabled every other plugin and reverted to the Twenty Eleven theme.

    I have the logs enabled, here’s the log:

    03-25-2013 @ 17:34:28 - Payment arguments for order #1541: Array
        [receiverEmail] => [REDACTED!]
        [currency] => BRL
        [encoding] => UTF-8
        [senderName] => Rudá Almeida
        [senderEmail] =>
        [shippingAddressPostalCode] => [Redacted]
        [shippingAddressComplement] => [Redacted]
        [shippingAddressCity] => [Redacted]
        [shippingAddressState] => [Redacted]
        [shippingAddressCountry] => [Redacted]
        [extraAmount] => 0.00
        [reference] => WC-1541
        [senderAreaCode] => 55
        [senderPhone] => [Redacted]
        [shippingAddressStreet] => [Redacted]
        [shippingAddressNumber] => 0
        [itemId1] => 1
        [itemDescription1] => Bodum Brazil Coffee Press 8 Cup
        [itemQuantity1] => 1
        [itemAmount1] => 0.25
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  • Plugin Author Claudio Sanches


    Keep calm xD

    The problem is not in my plugin or PagSeguro.

    In version 2.0 of WooCommerce has added a new option to stock:

    Disable this option to the PagSeguro works.

    I’ll document it in the plugin installation guide.
    Thanks for reminding me.

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