Support » Plugin: Facebook for WooCommerce » sale prices are not shown on some products

  • Resolved anastasia2021

    (@anastasia2021)


    Hi, I have an issue with this plug-in.

    Actually, sale prices are not reflected on some items (but some items are ok) when I tag products on Instagram (people can only see regular price).

    I’ve tried to sync products a lot of times but it doesn’t work. I have tried to uninstall and install again the plugin without success.

    Would be so grateful if you can help me with this.

    Thank you in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @anastasia2021.

    In general, we would expect the sale prices to show like this:

    Could you please check if the sales price has been transferred over to your catalog on Facebook? Here are the steps to do so

    1. Log into your Facebook Business Manager here: https://business.facebook.com/
    2. Navigate to More Tools > Commerce Manager then expand Catalog
    3. Click on Items, and select a sales item, and click on View more fields as shown in the screenshot: https://d.pr/i/x3ylp8
    4. In the table, scroll down to the Price, and please confirm if the Sale price is populated: https://d.pr/i/9U3m6p

    Please let me know what you find out.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘sale prices are not shown on some products’ is closed to new replies.