Support » Plugin: WooCommerce » Sale price removing after a sale happened

  • Resolved Muhammed Rias A

    (@riasnelli)


    I have a regular price(12800) and sale price(11800).
    The problem is once a sale happens on woocommerce, The sale pricing is removed/not displaying and showing only the regular price. Even I tested with the scheduled sale price option. That also removing. Any idea?

    Many Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support laceyrod a11n

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out.

    I understand that your sale prices are not being displayed and only your regular prices are showing? This happens also with scheduled sales, correct?

    This could be indicative of a WP Cron problem. First, check your site’s System Status Report to see if WordPress Cron is enabled. You can find this by going to WooCommerce > Status > System Status in your WP-Admin dashboard. You’ll see a red “X” next to WordPress Cron if it’s disabled.

    If it is enabled, I would recommend installing a plugin like WP Crontrol to check for any cron errors. If there are any, you would need to reach out to your web host to get these resolved.

    If the WP Cron checks out okay, then you would want to test for any theme or plugin conflicts by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/. Before you do any testing, please be sure to back up your site or test on staging.

    Hope this helps!

    Thread Starter Muhammed Rias A

    (@riasnelli)

    Thanks for the response.

    If I set a sale price, It’s showing fine and regular price also showing with Strikethrough, Perfect. Once a customer is purchased from my store, the sale price is gone and only the regular price is on the product page. I didn’t make any condition for this. that the issue.

    WP Crontrol is enabled and showing the green tick. Anyway I will install the plugin to check for any cron errors and update you ASAP.

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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