Title: Safe Mode – Same URL
Last modified: August 31, 2020

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# Safe Mode – Same URL

 *  Resolved [johnwm](https://wordpress.org/support/users/johnwm/)
 * (@johnwm)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/)
 * Jetpack frequently moves to safe mode on my site. However, the URL’s shown are
   the same.
 * Are there any other configuration settings I should be looking at? For example,
   DNS or related?
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsafe-mode-same-url%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13343520)
 * Hi there,
 * Do you only have this one site? You don’t have a cloned copy you use for development,
   or a staging site along with your production site?
 * Safe mode is enabled when Jetpack thinks there’s a change in your URL, or it 
   sees multiple sites with the same WordPress.com site ID, etc. Does anything like
   this apply to your site that might be triggering it?
 * You can find more information on safe mode here:
 * [https://jetpack.com/support/safe-mode/](https://jetpack.com/support/safe-mode/)
 *  Thread Starter [johnwm](https://wordpress.org/support/users/johnwm/)
 * (@johnwm)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13344035)
 * Thanks Kokkie.
 * I have only one site. I’ve never created a cloned copy.
 * It’s frustrating as the issue pops up a couple of times a month. I wonder if 
   it could be DNS related?
 * John
 *  Plugin Support [darnelldibbles](https://wordpress.org/support/users/darnelldibbles/)
 * (@darnelldibbles)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13347326)
 * Hi there,
 * I checked and have found two Jetpack connections and blog IDs for this site. 
   It looks like the second connection happened back in April. Maybe there was a
   backup attempt during this time?
 * Is that around the time you began having this issue and do you remember disconnecting
   and reconnecting Jetpack?
 * Either way, I have fixed the issue on my end. Try disconnecting and reconnecting
   Jetpack now and let me know if you still have this issue.
 * Thank you!
 *  Thread Starter [johnwm](https://wordpress.org/support/users/johnwm/)
 * (@johnwm)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13347742)
 * Thanks Darnell! I have a feeling you found the issue. I did host the blog elsewhere
   before moving to another host.
 * I appreciate your help!
 * John
 *  Plugin Support [darnelldibbles](https://wordpress.org/support/users/darnelldibbles/)
 * (@darnelldibbles)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13352049)
 * Anytime!
 *  Thread Starter [johnwm](https://wordpress.org/support/users/johnwm/)
 * (@johnwm)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13356179)
 * Sorry for the trouble, I got the same message again this morning. Anything else
   that I can try on my end to try and fix this?
 * Thanks
 *  Plugin Support [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * (@kokkieh)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13359917)
 * Hmm, I think at this point our team might have to take a closer look. Please 
   email `support (at) jetpack (dot) com`, and include a link to this thread, and
   we can continue helping there.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Safe Mode – Same URL’ is closed to new replies.

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 * 7 replies
 * 3 participants
 * Last reply from: [KokkieH](https://wordpress.org/support/users/kokkieh/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/safe-mode-same-url/#post-13359917)
 * Status: resolved