Support » Plugin: WPtouch » Safari cannot open page because too many redirects occurred

  • My blog is I am getting the above error on my iPhone with WPTouch 1.9.26 whenever I try to access almost any page other than the home page. The home page itself displays but shows only a very few posts (for example only one in May and not another until back in March, yet if I click on rss feed all my posts show up. If I go to the “About” page, or click on any link on the internet that directs to my page (including a Google search), I get the above error. If I click on the tags or categories tabs I do get to a page, but only very few posts show up (for example, for the “around the world” tag I have 142 posts, yet only one shows up. I am running W3 Total Cache and have followed the directions to use it with WPTouch and it was running successfully when I first activated it about a month ago but now seems broken. I’ve done a search about the “Safari cannot open page because too many redirects occurred” error and found some comments such as: “Have you set WPtouch’s homepage? If you’ve set it to the same one you’ve defined in WordPress that will happen. That setting is really only if you want to specify a different homepage” however I cannot find any such setting on the current WPTouch settings. It does, however, seem to be going around in an endless redirect loop. Really appreciate any help or suggestions you can offer.

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author BraveNewCode Inc.


    It appears that you haven’t set your website to force either www or non www. So both and resolve.

    You might want to force it to be one or the other, to collapse your search results and imporve your search rankings, among other things.

    It seems WPtouch is trying to load with, whereas the desktop theme is trying with

    Thank you for your response, Brave New Code. In the general settings of WordPress, my WordPress address and site address are shown as However, in Google Webmaster Tools I have claimed and verified both the www and non-www vesion of my url and set my preferred domain as Additionally, I am using the Platinum SEO Pack Plugin and enabled Canonical url’s.

    Since I originally asked for support help I have tinkered and finally got it to work correctly again by removing all excluded categories and tags. It appears they were the culprit, as everything reverted back to normal once the tag and category ID fields were left empty.

    I would, however, be very appreciative if you could elaborate about any conflict that might be occurring with the www versus non-www urls, considering the info I have provided above. Thanks in advance.

    Plugin Author BraveNewCode Inc.


    Hmmm— not sure why that would be, with the cats and tags issue. We’ll log that o be looked at.

    Sounds like you’ve got your bases covered on the URL front. We simply use .htaccess to force www on the url.

    Force users to use the WWW or Non-WWW version of your domain

    I recently added the wpTouch into my wordpress site and am having a similar issue.

    My .htaccess page reads :

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    # END WordPress
    # Redirect non-www urls to www
    RewriteEngine on
    RewriteCond %{HTTP_HOST} ^66thieves\.com [NC]
    RewriteRule (.*)$1 [R=301,L]

    and my wordpress settings say http://www.

    I am still getting this redirect warning for –

    Please advise.

    Plugin Author BraveNewCode Inc.


    Have you disabled the plugin?

    Hi, I am having the same error, but I don’t have the WPTouch plugin. I only get this error when going to the homepage on my iPhone Safari browser. I can go to any other URL on my iPhone though. It is only my homepage that doesn’t work.

    Any suggestions?

    I too am seeing the same problem, but am not nearly as tech savvy as everyone here. Is there a page to walk a dummy through this installation? Basically, I installed the plugin, and configured a few tabs for the mobile site and for some reason the “home” page gives me this error message. My site is Ideas?


    I don’t think installing the plugin helps. I think people got the error because they already had the plugin installed and had a redirect set.

    Hello, I am also receiving the iPhone safari error message. I do not have the WPTouch plugin. I use a child theme of Twenty Eleven. My site is

    Suggestions for troubleshooting?

    After clearing the history and cookies and data in Safari my WP site loaded just fine.

    This was a reason this error occurred.

    The issue was resolved.

    Thanks Jenellie, I went into Settings on my iPhone and cleared the history and cookies and data and it worked.

    Dear all, I am facing the same problem with WPTouch: I get the “Safari cannot open page because too many redirects occurred” error message. When someone wants to reach my page, he reaches a frontal server (www) that makes a redirection to a secondary server (www2) and rewrites www2 as www to make it transparent for the user. Then the user reaches my web root directory where he finds .htacess that tells him that wordpress is installed in its own directory. Sounds complex I know, but I cannot do anything about it as my website is hosted by my institution. But it works fine when WPtouch is deactivated. Troubles start when the plugging is activated and I want to reach my page with a smartphone. Any idea that could help? With kind regards. Sébastien. My webpage address:

    Plugin Author BraveNewCode Inc.


    Hi sebi8624,

    Please make sure that the WPtouch Home Page is not set to the same page as the Static Front page in your WordPress Reading settings to prevent the “too many redirects” issue.

    Thanks!! It was the answer to my issue. With kind regards, Sébastien

Viewing 15 replies - 1 through 15 (of 21 total)
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