Title: Runtime error when restoring
Last modified: October 19, 2020

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# Runtime error when restoring

 *  Resolved [fergu5](https://wordpress.org/support/users/fergu5/)
 * (@fergu5)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/runtime-error-when-restoring/)
 * I have been able to restore a database only package but I can’t restore a package
   with media or plugins and themes. Where a restore fails I get a Runtime error.
   
   The package with media, plugins and themes is around 370M for example.
 * Is there perhaps a memory or timeout requirement I need to have in place for 
   the processing of the package to complete?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Codexonics](https://wordpress.org/support/users/codexonics/)
 * (@codexonics)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/runtime-error-when-restoring/#post-13554872)
 * Thank you for reporting this error to us. We also sent a reply to the bug report
   you’ve sent via Prime Mover contact form. Please check on it as well so you can
   send us the error log details.
 * Basically, Prime Mover does not require high memory or timeout requirement since
   it will automatically adjust these parameters based on it’s environment. There
   are times on extreme cases that this can affect the process. This will shown 
   on the error log report.
 * However it would be worth trying to restore on a fresh WordPress installation
   by clearing database, uploads folder, plugins/themes to see if that helps:
    1. Start with a fresh WordPress installation, you can use [WordPress Reset plugin](https://wordpress.org/plugins/wordpress-reset/)
       to reset your database to a fresh installation
    2. Delete all files in your `/wp-content/uploads/` if its not important since this
       will be entirely replaced with the migrated package files.
    3. Delete all plugins in `/wp-content/plugins/` as they will be replaced with the
       plugin files from the package except Prime Mover plugin.
    4. Switch to default WordPress theme (2020 for example
    5. Now activate Prime Mover plugin only.
    6. Restore the package directly from WordPress admin since it’s faster and safer
       than using upload, [please follow this tutorial](https://codexonics.com/prime_mover/prime-mover/how-to-restore-large-packages-with-prime-mover-free-version/).
 * That’s it, please let me know if that works. If you can still see the runtime
   error; please reply to the bug report we’ve sent via the contact us form and 
   provide the error log details to it. We will then check what’s causing it. Thanks
   🙂
 *  Plugin Author [Codexonics](https://wordpress.org/support/users/codexonics/)
 * (@codexonics)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/runtime-error-when-restoring/#post-13560392)
 * As an update, we’ve identified the issue and sent you a hot-fix version of the
   Prime Mover plugin. Please do another restore by starting with a fresh WordPress
   installation. And then restore the package using the hot-fix version provided.
 * Details of the procedure to restore your site was included in our bug report 
   replies. We’ve tested the procedure using the provided package and it works now
   without any runtime errors. Please confirm in your end. Thanks! 🙂
 *  Plugin Author [Codexonics](https://wordpress.org/support/users/codexonics/)
 * (@codexonics)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/runtime-error-when-restoring/#post-13570733)
 * [@fergu5](https://wordpress.org/support/users/fergu5/) Prime Mover 1.2.1 is now
   released that includes the permanent fix for this issue. This is the fix that
   is tested to work at your site. I’m marking this ticket now as resolved. Thanks!
    -  This reply was modified 5 years, 5 months ago by [Codexonics](https://wordpress.org/support/users/codexonics/).
 *  Thread Starter [fergu5](https://wordpress.org/support/users/fergu5/)
 * (@fergu5)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/runtime-error-when-restoring/#post-13571359)
 * Got the update this morning. Thanks again for you attention to my issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Runtime error when restoring’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [fergu5](https://wordpress.org/support/users/fergu5/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/runtime-error-when-restoring/#post-13571359)
 * Status: resolved