Support » Theme: Astra » RUN !

  • Sylvie-V

    (@sylvie-aveline)


    I had the bad idea to install Astra + a demo to see how the theme was running ….
    Very, very bad idea.
    As soon as I switched to another theme to continue my tests, Elementor Pro doesn’t work anymore, impossible to access the features.
    Result, time wasted, I have to reinstall all WordPress and all my plugins.
    Forcing the hand and forcing the users is not, in my opinion, such a good sales technique.
    I will use another theme, I don’t like to be “stuck” by a theme that doesn’t give me the choice anymore.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello @sylvie-aveline

    We apologize for the inconvenience and frustration you experienced while using Astra. We take all feedback seriously and appreciate you taking the time to share your experience with us.

    We would like to investigate the issue you faced with Elementor Pro not working after switching to another theme. This is not a common issue reported by our users and we would like to ensure that it is resolved for you and other users. Can you please share more details about the issue you experienced?

    Regarding your comment about us forcing the hand and forcing users, we would like to clarify that we never intend to force our users to use the Astra theme or any of its features.

    If you have any further feedback or suggestions for us, we would love to hear them.

    Thread Starter Sylvie-V

    (@sylvie-aveline)

    Hello,
    Thanks for your feedback, but I didn’t stay “playing” and I reinstalled WordPress.
    Anyway, it’s the first time I’m facing this kind of problem with a theme and I unfortunately don’t have time to dissect the solutions on the forums.
    I hope you’ll find a solution so that potential buyers don’t waste time.
    Sincerely.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘RUN !’ is closed to new replies.