Support » Plugin: Wordfence Security - Firewall & Malware Scan » Rules Update Failed – Dreamhost

  • Resolved mwchords

    (@mwchords)


    As in this topic (https://wordpress.org/support/topic/rules-update-failing/), I cannot upgrade the rules even manually for the Wordfence plugin, and I’m also on Dreamhost like all of the deleted comments there. I’m using the latest version of both the plugin and WordPress.

    Why is this, and, other than uninstalling it completely and reinstalling it (leaving my site vulnerable to attacks!), what needs to be done to fix it?

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  • me either, a Dreamhost user

    Plugin Author WFSupport

    (@wfsupport)

    It has come to our attention that one of our servers where scan signatures and firewall rules come from is being blocked for some reason by a few hosting providers like Dreamhost. If you are not getting your rules updated and are hosted by Dreamhost (or any another hosting provider for that matter) please ask the provider to check and see if noc4.wordfence.com (69.46.36.20) is being blocked. If it is, ask them to unblock it for ports 80 and 443 and let us know if this was the case. If Dreamhost is blocking the IP then they are the only ones that can do anything to fix this.

    Tim

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