Title: Rule Update Failed
Last modified: September 27, 2021

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# Rule Update Failed

 *  Resolved [mmystery](https://wordpress.org/support/users/mmystery/)
 * (@mmystery)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/rule-update-failed-5/)
 * Hello,
 * seems there’s a problem with the rules updates. Since May I’m unable to download
   the new rules.
    I’ve tried to delete the local rules file, it’s not working. 
   I’ve checked your diagnostics, the Connectivity Ability to connect to the Wordfence
   servers is working correctly.
 * Maybe it’s something on your firewall? As I’m on a small shared server, so I 
   believe that other websites too are using the same IP to contact your servers
   for the updates. IP: 144.76.154.28
 * Thanks a lot!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/rule-update-failed-5/#post-14916414)
 * Hi [@mmystery](https://wordpress.org/support/users/mmystery/), thanks for getting
   in touch.
 * Even though the connectivity is reporting as OK, it’d be helpful to see the diagnostics
   report myself to see if there’s anything else about your server configuration
   that may assist us in finding why the updates aren’t working.
 * Please send it to **wftest @ wordfence . com**. You can find the link to do so
   at the top of the **Wordfence > Tools > Diagnostics** page. Then click on **“
   Send Report by Email”**. Please add your forum username where indicated and _respond
   here after you have sent it._
 * **NOTE:** It should look as follows – Screenshot of [Tools > Diagnostic > Send by Email](https://www.wordfence.com/wp-content/uploads/2021/09/diagnosticsendbyemail.png)
 * Thanks,
 * Peter.
 *  Thread Starter [mmystery](https://wordpress.org/support/users/mmystery/)
 * (@mmystery)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/rule-update-failed-5/#post-14916454)
 * Hello Peter,
    thanks. I’ve sent the report according to your instructions. Regards,
   mmystery
 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [4 years, 8 months ago](https://wordpress.org/support/topic/rule-update-failed-5/#post-14942902)
 * Thanks [@mmystery](https://wordpress.org/support/users/mmystery/), the communication
   and other settings around permissions seem to be all returning OK results.
 * You can often rectify this issue by navigating to your **wp-content/wflogs** 
   folder and finding your **rules.php** file using your FTP or hosting file manager.
   You can actually delete the wflogs folder or just this file and Wordfence should
   try to repopulate it within 30 minutes.
 * Persistent problems with this file/folder after trying the above, can be avoided
   entirely by setting Wordfence to write to the MySQLi storage engine instead of
   a file if you prefer: [https://www.wordfence.com/help/firewall/mysqli-storage-engine/](https://www.wordfence.com/help/firewall/mysqli-storage-engine/)
 * Thanks and let me know how you get on,
 * Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/rule-update-failed-5/#post-14942902)
 * Status: resolved