Support » Plugin: Product Feed PRO for WooCommerce » rule not working

  • Resolved Pexle Chris

    (@pexlechris)


    I add in my facebook feed a rule and I fill
    Type: Rule
    If: Product Description
    Condition: is empty
    Value:
    CS: No checked
    Then: Product Description
    Is: My keyword

    This rule don’t works.

    I refresh the feed and then download it, but Description has not been changed…

    I have also tried If product id is <my id> 1706 but not works…

    CSV is the same.

    What am I doing wrong?

    More questions:
    What is CS?
    Can I filter the fields of csv with a hook?

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor supportadtribes

    (@supportadtribes)

    Hi Chris,

    Thanks for using our plugin and reaching out to us. Just to be sure what you did, can you provide a screenshot of the rule you created?

    CS = case sensitive

    Unfortunately it is not possible to use a hook for filtering.

    Thread Starter Pexle Chris

    (@pexlechris)

    https://drive.google.com/file/d/1AXnKfQoGFiEaqYe-aIPeG_Oa1WwwAfXp/view?usp=sharing

    You can see here what I have done.

    A friend told me that you can’t change the rules after the feed has been created.

    So may I create an other one?

    Plugin Contributor supportadtribes

    (@supportadtribes)

    Hi,

    Thanks for the screenshot. The rule you created looks fine and should work. We have replicated at our end and it works. Are you sure you have manually reprocessed your feed and cleared cache of your browser or any caching plugin you might be using?

    Your friend is not right. You can change anything in your feed configuration after the feed has been created, rules too.

    Thread Starter Pexle Chris

    (@pexlechris)

    I use the SG Optimizer (SG Cache for SiteGround Sites).

    And indeed I haven’t cleared/purged the cache.

    With “manually reprocessed” do you mean the button “manually refresh product feed”?

    Plugin Contributor supportadtribes

    (@supportadtribes)

    That is correct.

    Change made to your feed configuration will only show once the feed has either automatically or manually been reprocessed.

    Thread Starter Pexle Chris

    (@pexlechris)

    I have tried to add a rule for a feed that is already working, and it didn’t work.

    When I create or dupicate the feed I am able to add the rule and it works perfectly.

    Plugin Contributor supportadtribes

    (@supportadtribes)

    So then indeed, this seems like a caching issue. You need to make sure that the product feed URL is not being cached by your caching plugin or flush/clear the caching of the plugin every time you make an update to your feed configuration.

    Thread Starter Pexle Chris

    (@pexlechris)

    But I purge the cache after every step… When I create the feed after update the rule and before download.

    Is a known problem with SG Optimizer Plugin?

    Plugin Contributor supportadtribes

    (@supportadtribes)

    When you make other configuration changes to the feed, such as adding a field mapping for example, do they make it to the feed when you reprocess it? If not, I suggest you reach out to the support team of SG Optimizer asking how to prevent the feeds from being cached (unfortunately we don’t know all ins & outs of all caching plugins out there).

    Thread Starter Pexle Chris

    (@pexlechris)

    So If I disable the SG Optimizer cache Plugin, the new rule will work fine, isn’t it?

    Plugin Contributor supportadtribes

    (@supportadtribes)

    That really depends on the caching plugin, changes are that it is saving a cached version of the feed somewhere that will still exists even when you disable the plugin.

Viewing 11 replies - 1 through 11 (of 11 total)
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