Support » Plugin: Hide My Site » RUINS SITE STAY AWAY

  • Worked for protecting site but when it came to going live the Password protect page still comes up. No help from the developer. STAY AWAY!!!

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  • Plugin Author ClevelandWebDeveloper

    (@clevelandwebdeveloper)

    Hi dthaete88,

    I am happy to try and help if I can, however I just received notice of your issue 5 minutes ago. I appreciate if you could allow me a little more time before I get a chance to respond.

    As an FYI for you and in case other users encounter this in the future, here is a summary of the situation and what you can do about it…

    This issue is the result of page caching.

    If you are using wpengine (or a different host that auto-caches) you can try reaching out and ask if they can clear your cache for you.

    Also if you are using a caching plugin, try clearing the site cache via the plugin settings page.

    Some times it takes a few hours after users take the above steps to notice the change. In this case, you should also clear your browser cache (though clearing your browser cache would only be effective after taking the above steps)

    If you like extra help with clearing the cache on your site, please feel free to message me direct justin[at]clevelandwebdeveloper[dot]com and I can try and provide further assistance.

    Best,
    Justin

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