Support » Plugin: Easy HTTPS Redirection » Very fragile

  • This plugin should only be used by people that know how to use a computer and understand a lot about websites and how to use FTP. I’ve brought my 1 star to 3 stars because the plugin support was quicker and more helpful than the wordpress support.

    • This topic was modified 5 months, 3 weeks ago by  anthonybaroza.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, sorry to hear about your bad experienced with the plugin. Please follow these instructions.

    The.htaccess is located in the site root. With your FTP program or via Сpanel go to the site root, open the .htaccess file and delete the necessary strings manually.
    Please make use of the following information: https://codex.wordpress.org/FTP_Clients

    Let me know if you need more help.

    Kind regards

    Thank you for responding so quickly. I don’t have CPanel and according to one WordPress agent wordpress blocks FTP programs

    Can you please help me get this plug in of my website. I can not access my website. This is ridiculous how difficult it is to remove one simple plug in.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    I don’t have CPanel and according to one WordPress agent wordpress blocks FTP programs

    Who says that WordPress blocks FTP? I have never heard of this before. The only thing I can think of if you have some sort of security feature in your server that protects your your root folder and or other folders.

    If you don’t have access to an FTP program, you will have to contact your host to help you with this issue.

    I also want to share with you that this plugin works well. However many forget to set up an SSL certificate correctly which causes this type of issues. Or have some type of server set up or site set up that stops this plugin from writing to the .htaccess file.

    Let me know if you need more help or information.

    Kind regards

    • This reply was modified 5 months, 3 weeks ago by  mbrsolution.

    I have my SSL Certificate set up through CloudFlare. The plugin worked for 2 months and after I did site maintenance it put me into a loop restricting me from the site.

    I forgot to answer your question as well:
    It was the WordPress support person on the 24x7wpsupport.com website

    • This reply was modified 5 months, 3 weeks ago by  anthonybaroza.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    The plugin worked for 2 months and after I did site maintenance it put me into a loop restricting me from the site.

    The above confirms that the plugin works. What ever you did while in maintenance mode caused this issue.

    Did you also check your Cloudflare settings? Did you clear the cache?

    You need to FTP into your site and follow the instructions I shared above.

    Kind regards

    • This reply was modified 5 months, 3 weeks ago by  mbrsolution.
    Moderator Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    It was the WordPress support person on the 24x7wpsupport.com websit

    Just to note, this person was not associated to WordPress in any way and they likely miscommunicated their _lack of_ association to you.

    mbrsolution, when in maintenance mode I did nothing to change settings or plugins. All I did was change the design of my website and make a few new post and pages. These should not affected how the plugin worked. I’ve been trying to access FTP through my hosting service “GoDaddy” but we can not for some reason. I’ve been trying for hours with godaddy.

    UPDATE: GoDaddy rep was finally able to remove all my plugins and now my site is back to normal. Thank you.

    • This reply was modified 5 months, 3 weeks ago by  anthonybaroza.
    Plugin Support mbrsolution

    (@mbrsolution)

    I am glad you got it working 🙂 Thank you also for changing your rating to 3 stars.

    mbrsolution, when in maintenance mode I did nothing to change settings or plugins. All I did was change the design of my website and make a few new post and pages.

    I believe you, it’s just that what ever happened while you put your site in maintenance mode is what triggered this issue as per the following comment.

    The plugin worked for 2 months and after I did site maintenance it put me into a loop restricting me from the site.

    But the most important part here is that your site is back to normal.

    Kind regards

Viewing 9 replies - 1 through 9 (of 9 total)
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