Have you considered posting a support request in that plugin's dedicated support forum?
You may enter our support link within Vicomi.com website. We will answer shortly for any question.
We will be happy to assist,
Vicomi Support Team
I think you've misunderstood: I don't use your plugin. ;)
I was suggesting that the user who posted that 1 star review consider seeking support before posting a poor review.
My ticket ID is Ticket ID - 466
and it was last Wednesday it was sent through your support link on your website twice.
Your ticket was answered, please check your email. Please send us additional email if the answer we gave didn't solve the problem.
Looking forward to helping you with any issue!
Vicomi Support Team.
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