Title: Royal theme import problem
Last modified: February 20, 2025

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# Royal theme import problem

 *  Resolved [toldigumi](https://wordpress.org/support/users/toldigumi/)
 * (@toldigumi)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/royal-theme-import-problem/)
 * Hello,
 * I encountered an issue while trying to import a template using Royal Addons. 
   During the import process, I received the following error message:
 * **Error: Import File download failed. Please contact Customer Support and send
   this Error.**
 * Has anyone else experienced this problem? If so, could you please share any solutions
   or workarounds you found effective?
 * Thank you in advance for your help!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Givi WP Royal Support](https://wordpress.org/support/users/ggedenidze1982/)
 * (@ggedenidze1982)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/royal-theme-import-problem/#post-18319968)
 * Hi,
   First, thank you for choosing our theme and service.
 * Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site
   info to clipboard” button, then send the information to our email: [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/royal-theme-import-problem/royalelementoraddons@gmail.com?output_format=md)
 * Also, navigate to Tools > Export – choose All Content click on Download Export
   File, and then send this file to our email – [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/royal-theme-import-problem/royalelementoraddons@gmail.com?output_format=md)
   as well.
 * We will analyze your system and replicate the same case. This will help us to
   debug the issue much easier and provide a faster solution.
 * P.S. Please don’t forget to mention the support URL from wordpress.org
 * Kind regards,
   Givi
 *  Thread Starter [toldigumi](https://wordpress.org/support/users/toldigumi/)
 * (@toldigumi)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/royal-theme-import-problem/#post-18320015)
 * Helló I sent you email. Thank very much 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Royal theme import problem’ is closed to new replies.

 * ![](https://ps.w.org/royal-elementor-addons/assets/icon-128x128.gif?rev=2604295)
 * [Royal Addons for Elementor – Addons and Templates Kit for Elementor](https://wordpress.org/plugins/royal-elementor-addons/)
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## Tags

 * [addons](https://wordpress.org/support/topic-tag/addons/)
 * [template](https://wordpress.org/support/topic-tag/template/)

 * 2 replies
 * 2 participants
 * Last reply from: [toldigumi](https://wordpress.org/support/users/toldigumi/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/royal-theme-import-problem/#post-18320015)
 * Status: resolved