Royal Elementor Addons – menu

  • Resolved Oleg

    (@entropiaw)


    7 months, 3 weeks ago

    Good day!
    Most likely, after installing optimization plugins, the mega menu stopped working properly. The dropdown submenu does not function, and in the mobile version, the “hamburger” icon does not appear. Instead, the entire menu is displayed immediately without dropdowns.
    I disabled all optimization plugins and restored from a backup. Nothing helped.

    Sincerely,
    Oleg

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    7 months, 3 weeks ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards,
    Givi

    Thread Starter Oleg

    (@entropiaw)

    7 months, 3 weeks ago

    I sent you a message to the specified email.

Viewing 2 replies - 1 through 2 (of 2 total)

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