Support » Installing WordPress » Root directory issue

  • Hi forum folks,

    I am following a video on essential wordpress installation (the .com version) and set up my FTP, MySQL account, and uploaded WP files according to these videos. For the most part everything seems to have gone smoothly except that in setting all this up, I seem to have created an additional, unwanted directory. To see the site one has to go to I didn’t create an ‘abigailsantner’ directory in FileZilla so am confused where this came from.

    I realize that one can store files in one directory + move the index/htaccess files into the root, thus causing the main page to appear on the home or index page, but in FileZilla, it doesn’t look like I’ve uploaded my files to a subdirectory and thus can’t move those two files to any place else.

    Any suggestions for me?


Viewing 3 replies - 1 through 3 (of 3 total)
  • Your WordPress is here :

    It should be here :

    You wrongly created the subdirectory named abigailsantner. Go one level up (move one level up in FileZilla, like you do in your computer to browse files).

    1. Check if any file if exists there, delete them.
    2. Create a new database. (That video guide will help to create database again. Do not watch more things).
    3. Download a fresh WordPress :
    4. Uncompress and upload there.

    Open any browser’s window and Point to :


    Follow the wizard on screen.

    Later delete the subdirectory named abigailsantner. Free YouTube can be helpful. Because, if one does not work, people votes as thumbs down.

    It sounds like your FTP ID was set up incorrectly by your web host. Contact their support folks and tell them that your FTP ID should be at the root, not a subdirectory called /abigailsantner/

    jonradio appears to be right. FTP ID can be set in that way and will restrict access to real root (in shared hosting).

Viewing 3 replies - 1 through 3 (of 3 total)
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