Support » Plugin: Roost Web Push » Roost is more like an infection…

  • It won’t go away when you remove the plugin and just sits there Roosting. Worse yet, if you loose your password on their Website they do not send resets, even though it appears to work at the time of a request.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Roost

    (@noticesoftware)

    Hey designwise,

    Please email me at dan.stever[at]roost.me

    I do not fully understand the issues you were having from your above comment and would like the opportunity to try to help you resolve this.

    I’d also be glad to help you get your password reset. If you unsubscribed from our initial emails it may have blocked the automated reset email when it went to send.

    I do hope you give us at least the opportunity to discuss the concerns you had.

    – Dan

    I uninstalled the plugin and the Roost top bar remained above my site. I finally switched to the default WordPress Twenty Fourteen theme to make Roost go away and that worked. It seems like installing the plugin wrote some code into the header of my former theme that I could not easily track down or remove. If I switch back to that theme, Roost returns like a squatter.

    Plugin Author Roost

    (@noticesoftware)

    Thanks for your response and the opportunity to chat designwise.

    This is definitely not the intended behavior. Do you happen to know what version of the plugin you were using?

    Version 1.x did write some code to the DOM, but it was a dynamic insertion and in no way should hang around. This code was not written to the database either, it is inserted upon page load. The only information the plugin (v1.x or 2.x) inserts into the database is the plugin settings and your Roost appkey.

    Version 2 of the plugin does not write this code block, rather handles everything from a single JavaScript include where your settings are controlled from the admin panel.

    Do you happen to use a CDN or some other optimization on your site? The only way I can figure this would make sense is if a CDN or your browser cached your page, which would act as if the code for the Roost plugin had actually been inserted into the database or page view.

    Regardless, this is not our intention nor should it work this way.

    May we discuss off this thread a 15 minute time slot where we could screen share and review your site? I will be more than happy to get your rolling with Roost (with it behaving properly) or help you fully remove this from your site.

    Plugin Author Roost

    (@noticesoftware)

    Hey designwise,

    I checked out the Google cached version of your site and see what the issue is.

    The Roost for Bloggers plugin takes care of handling the Roost JavaScript insertion as well as providing a way to control the settings. When not using the plugin, you have to copy and paste the Roost JavaScript snippet that is shown when creating a Roost account.

    This snippet is present on your site. It looks like you copied this snippet onto your site as well as using the plugin. So even though you removed the plugin, you also now need to remove the snippet. In the Google cached version of your page it is shown on line 457. While this snippet is present, your Roost account is still active on your page, which explains the bar being inserted.

    If you’d like, I’m still willing to help you remove this and return your site back to it’s original state.

    Just let me know how we can help.

Viewing 4 replies - 1 through 4 (of 4 total)
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