Support » Plugin: VikBooking Hotel Booking Engine & PMS » Room blocked in the Frontend > not in the Backend

  • Hi,

    my problem….a room is blocked in the frontend, not in the backend. The room is neither booked nor locked in this time.
    I already looked in the database for “hidden” bookings, but could not find anything. Where could the mistake lie?

    Regards,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi,

    If the room can be booked through the back-end, then it means this is available.
    However, there are many other factors that could impact the booking possibilities for the public section of the website (front-end). For example, a filter by category may not display your room. Alternatively, you may be looking for a room for a number of adults/children that isn’t supported by that room.

    Also, the results may differ depending on the number of nights you are trying to book. For example, if you are trying to book that room for 5 nights, and if there are no costs defined for 5 nights of stay in the page Rates Table, then this room won’t be available for booking.

    We invite you to get in touch with our team by using the contact forms on our website in case you are unable to resolve the problem. We may need to temporarily access your website to see your current configuration.

    what could mean the following error message?

    1 Error, missing data for getting the booking information

    Plugin Author e4jvikwp

    (@e4jvikwp)

    Hello,

    That’s an error returned by an AJAX request when the booking information could not be found. It looks like you have manually removed some data from the database, and so this must have caused to have some records hanging on some tables without being related to any reservation.

    If you tried to make a manual reservation from the page Calendar for a date in the future, then you will see that the page Availability Overview will display the correct booking information within the tooltip when hovering a specific booked day.

Viewing 3 replies - 1 through 3 (of 3 total)
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