Title: Roles not given Last modified: October 24, 2023 --- # Roles not given * Resolved [rima007](https://wordpress.org/support/users/rima007/) * (@rima007) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/) * roles not given, discord bot doesn’t connect have tried everything. They get referred to the server but don’t get the role nor does the role connect. Have had this issue for weeks nothing helps and no proper help * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Froles-not-given%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * (@ravisoniets) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17147053) * sorry to hear about your issues, I did a test on stage server and seems to work fine. * do you have other bots or zapier connections that do roles manipulation? * Thread Starter [rima007](https://wordpress.org/support/users/rima007/) * (@rima007) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17147788) * Nothing should over ride the bot, it used to work perfect started acting like this when I changed the discord bot to a new one. No connection should manipulate it, whenever i check on the site ontdoende say discord is connected they only get send to the group but don’t get a role. * Plugin Support [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * (@ravisoniets) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17152842) * One user was having similar issue,they did flush roles settings, and again did re-map, it is working fine now. * Thread Starter [rima007](https://wordpress.org/support/users/rima007/) * (@rima007) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17153724) * Thanks for your response, tried flushing al roles and re-mapping them. Unfortunately this hasn’t resolved the issue and I’m still having troubles. * Thread Starter [rima007](https://wordpress.org/support/users/rima007/) * (@rima007) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17161394) * update: 3 weeks since I reached out to their support, still no solution whitest having hundreds of paying customers waiting. Still hoping for a solution, I’ll keep this post updated * Plugin Support [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * (@ravisoniets) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17161523) * Hi Rima, I did a test on your staging server it came our working fine I will do test on on discord server joining from free membership. * Thread Starter [rima007](https://wordpress.org/support/users/rima007/) * (@rima007) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17164187) * messaged you on discord, please check your messages. * Plugin Support [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * (@ravisoniets) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17166129) * yes I did check, I will schedule the another testing round this weekend. * Thread Starter [rima007](https://wordpress.org/support/users/rima007/) * (@rima007) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17175951) * Its been weeks, still no solution provided. cant just find another plug in when thousands of customers are registered. I’ll keep this post updated on this matter * Plugin Support [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * (@ravisoniets) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17182961) * Love your dedication and love for our plugin ! * ok, need to add some debugging for your website and discord server, * We tried login to hosting for FTP details, but since it has 2FA and timezone difference, we need to sync. - This reply was modified 2 years, 9 months ago by [ravisoniets](https://wordpress.org/support/users/ravisoniets/). * Plugin Support [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * (@ravisoniets) * [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17188791) * I tried adding some debug info to check for tokens but my changes do not reflect on files, looks like strong cache is in place, which I dont see in admin to disable, so hosting need to disable it. FYI: this is beyond free support, but I will still try to solve your issue. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Roles not given’ is closed to new replies. * ![](https://ps.w.org/pmpro-discord-add-on/assets/icon-256x256.png?rev=2585210) * [ExpressTechSoftwares Discord Add-on for Paid Memberships Pro](https://wordpress.org/plugins/pmpro-discord-add-on/) * [Frequently Asked Questions](https://wordpress.org/plugins/pmpro-discord-add-on/#faq) * [Support Threads](https://wordpress.org/support/plugin/pmpro-discord-add-on/) * [Active Topics](https://wordpress.org/support/plugin/pmpro-discord-add-on/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pmpro-discord-add-on/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pmpro-discord-add-on/reviews/) * 11 replies * 2 participants * Last reply from: [ravisoniets](https://wordpress.org/support/users/ravisoniets/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/roles-not-given/#post-17188791) * Status: resolved