Title: Roadmap and future plans
Last modified: March 31, 2017

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# Roadmap and future plans

 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/)
 * We currently have the following plans for future development of this plugin. 
   If you have any suggestion/feedback, you are welcome to leave a comment below
   🙂
    - WYSIWYG editor for ticket description text.
    - Upload attachments to the ticket.
    - Suggest Help Center articles based on ticket subject.
    - Styling options.

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [guiberlin](https://wordpress.org/support/users/guiberlin/)
 * (@guiberlin)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9319480)
 * Hi [@pipdig](https://wordpress.org/support/users/pipdig/)
 * would it be soooo much work to integrate the Zendesk “my Activity” in WordPress?
 * I know it is not exactly the first goal of the plugin but it would be a nice 
   feature 🙂
 * Greetings from Berlin
 * Gui
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9320592)
 * Hi [@guiberlin](https://wordpress.org/support/users/guiberlin/),
 * Thanks for the suggestion. However I think that would probably be out of scope
   for this particular plugin. Really we just want to focus it on the actual request/
   ticket form.
 * We could look into creating a new plugin though. We already run our front end
   ticketing system like this through a custom plugin on our site. So people log
   in to WordPress and access their ticket and create replies etc instead of ever
   accessing Zendesk. We have considered offering this as a plugin, however it is
   quite complex to publish. Maybe one day 🙂
 *  [gregsmith](https://wordpress.org/support/users/gregsmith/)
 * (@gregsmith)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9335787)
 * Hi there,
 * Will uploaded attachments be added soon?
 * I’m currently using a custom form function I wrote for gravity forms, but would
   much rather use your plugin. I can send you the code if it would help? It handles
   one attachment perfectly, but multiple attachments would be better.
 *  [jfaurby](https://wordpress.org/support/users/jfaurby/)
 * (@jfaurby)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9336273)
 * I’m also very interested in hearing when uploaded attachments will be added.
 * Keep up the good work.
    -  This reply was modified 8 years, 11 months ago by [jfaurby](https://wordpress.org/support/users/jfaurby/).
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9344175)
 * Hi [@gregsmith](https://wordpress.org/support/users/gregsmith/) [@jfaurby](https://wordpress.org/support/users/jfaurby/),
   we’ve pushed attachments to the top of the “todo” list. I can’t promise anything,
   but I’m hopeful that we will be able to complete that within the next few weeks
   🙂
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9428989)
 * It is now possible to enable file attachments in request forms using version 
   2.7.0 of the plugin (not released yet). This version can be downloaded via [this link](https://downloads.wordpress.org/plugin/zendesk-request-form.2.7.0.zip).
   After installing, head over to ‘Settings > Zendesk Form’ for further information.
   Any feedback on the new attachment options is welcome.
 * CC. [@gregsmith](https://wordpress.org/support/users/gregsmith/) [@jfaurby](https://wordpress.org/support/users/jfaurby/)
 *  [jfaurby](https://wordpress.org/support/users/jfaurby/)
 * (@jfaurby)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9430137)
 * [@pipdig](https://wordpress.org/support/users/pipdig/)
 * Great news! 🙂
    I´ll check it out over the next few days.
 * Thanks!
 *  [jfaurby](https://wordpress.org/support/users/jfaurby/)
 * (@jfaurby)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9466335)
 * [@pipdig](https://wordpress.org/support/users/pipdig/)
 * When I try to install the file I’m getting this:
 *     ```
       Unpacking the package…
   
       Installing the plugin…
   
       Destination folder already exists. //wp-content/plugins/zendesk-request-form/
   
       Plugin install failed.
       ```
   
 * Any ideas?
    -  This reply was modified 8 years, 9 months ago by [jfaurby](https://wordpress.org/support/users/jfaurby/).
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9467127)
 * [@jfaurby](https://wordpress.org/support/users/jfaurby/) you may need to delete
   that directory from your hosting before installing the plugin. You can do that
   via FTP or cpanel (if that’s what your host uses). The other option would be 
   to delete the plugin from your WordPress dashboard, but that will mean you need
   to re-add the API key to the settings page (not a huge issue, but something to
   be aware of).
 *  [jfaurby](https://wordpress.org/support/users/jfaurby/)
 * (@jfaurby)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9468405)
 * [@pipdig](https://wordpress.org/support/users/pipdig/)
 * Thanks! It worked perfectly to delete the plugin and re-install it.
    And it works
   great … good work guys!
 *  Plugin Author [pipdig](https://wordpress.org/support/users/pipdig/)
 * (@pipdig)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9468722)
 * [@jfaurby](https://wordpress.org/support/users/jfaurby/) that’s great! Glad to
   here it is working for you. It can be complex to get file attachments working
   across different hosts, so this is good news 🙂

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Roadmap and future plans’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/zendesk-request-form_f2f1f1.svg)
 * [Request Form for Zendesk](https://wordpress.org/plugins/zendesk-request-form/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/zendesk-request-form/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/zendesk-request-form/)
 * [Active Topics](https://wordpress.org/support/plugin/zendesk-request-form/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/zendesk-request-form/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/zendesk-request-form/reviews/)

 * 11 replies
 * 4 participants
 * Last reply from: [pipdig](https://wordpress.org/support/users/pipdig/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/roadmap-and-future-plans/#post-9468722)
 * Status: not a support question