Support » Plugin: WooCommerce » Right sidebar not showing on some products since update

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  • Plugin Support Praveen

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @deezy456 ,

    I had a look at the product page which is not rendering the sidebar

    Apparently, it is using some template which is without the sidebar unlike the other product which is using a template having the sidebar, Can you check if your theme author has provided some option to select the template with the sidebar, usually it will be done by editing the product page and locating the option on the right side.

    Cheers!

    Odd since both products are set to use the default sidebar.
    Yesterday when I changed it to right sidebar template, it set the product to out of stock (even though there was stock). I tried to update the database, but even a day later it still shows as version 2.6.14. It does not show in pending scheduled actions either.

    The theme also has a setting for the layout of product pages, which is set to right sidebar.

    • This reply was modified 7 months, 3 weeks ago by deezy456.
    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @deezy456 Were you able to find a resolution to this through the theme developer?

    deezy456

    (@deezy456)

    Unfortunately the developer is unresponsive…

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @deezy456 Sorry to hear that, have you looked into switching themes? This is all we can suggest at this time, as it’s the theme that would determine when to display the sidebar.

    I am setting this to resolved at this time due to it’s out of scope of our support.

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