WP Customer Reviews
Rich snippet not picked up by google (6 posts)

  1. solutionscarpet
    Posted 3 years ago #

    i am using the wp customer reviews plugin which is working fine.
    My question is when i use a domain in Rich Snippet the rating stars are visible.
    But when a normal google search is done the snippet is not visible.
    Can anyone enlighten me as to why?and how i can fix this.


  2. TonyDehnke
    Posted 3 years ago #

    did you figure this out?

  3. solutionscarpet
    Posted 3 years ago #

    NO still haven't!

  4. essaysnark
    Posted 3 years ago #

    @solutionscarpet, on the WP Customer Reviews settings screen, do you have the two options for the Business hcard Output enabled, and visible? Is the full set of business data entered? If so, then let us know a URL and maybe we can help diagnose it.

  5. solutionscarpet
    Posted 3 years ago #

  6. essaysnark
    Posted 3 years ago #

    Well, Google is showing lots of errors re: missing data: http://www.google.com/webmasters/tools/richsnippets?q=http%3A%2F%2Fwww.solutionscarpetcleaning.com.au%2F&html=

    We have ours set up to display as products, not as the business, and it works fine for us with that setting. So you might try that first to see if makes a difference.

    In terms of your actual data, you don't have the author verified yet; not sure if that matters when it's set to business but it might.

    Another issue could be that maybe Google can't find the exact location of your business since there's only a street name specified.

    Google is careful about showing reviews only when it can verify them in certain ways. The fact that your review is showing on the Rich Snippets tool means that the plugin is working correctly. It seems that there's something with how you've defined your data in the plugin settings or on your site that is interfering with the display in the SERP.

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