Support » Plugin: Trustbadge Reviews for WooCommerce » Rewies request after order complete

  • Resolved Riccardo

    (@rdmgrl)


    Is there a way to ensure that review requests are sent to the customer only when the order is moved to completed status and not when the order is created?
    If the customer cancels the order, the request is sent anyway and the customer who canceled the order has the possibility to give a negative review.

Viewing 1 replies (of 1 total)
  • Plugin Contributor trustbadge

    (@trustbadge)

    Dear Riccardo (@rdmgrl),

    Thank you for your question. The option to adjust the review invite rule (based on status) is available in WooCommerce Germanized but not yet in WooCommerce. If you are using the standard WooCommerce Plugin, an alternative would be that you build this rule with a manual integration. If you are interested to have more information about this option, you can contact productintegration@trustedshops.com.

    Best regards,
    Najoie Hami-Eddine
    Trusted Shops GmbH

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.