Support » Plugin: RevoStock Media Gallery » RevoStock – Unable to activate the Plug-in

  • I installed the Plug-in on my WP blog (self-hosted) and when entering credentials (I have the API turned on) I receive a message: “There was a problem reaching Revostock. Please try again later or contact your site administrator.”
    Please let me know if there’s anything that I’m doing wrong. I enetered my email and password and I am a Producer (as said I turned on my API yesterday)
    Thanks,
    Daniela

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor RevoStock

    (@revostock)

    Hi andonwww,

    We are going to let our plug-in developers answer your questions here on this forum. They will be assisting you shortly.

    Thanks!

    Hi andonwww,

    Can you give me some details about your configuration? Is this running on a hosted server or a personal build? Your phpinfo() is a good start. I can recommend Server Buddy (http://wordpress.org/extend/plugins/serverbuddy-by-pluginbuddy/) as a good diagnostic tool.

    I’ve seen this problem before and it has a couple of root causes.

    Carol

    Hi Carol
    This is a self hosted website – I bought a template and customized it – but I do not have experience in diagnostic/troubleshoot or php,
    beyong following instructions.

    Please let me know if this answers – and thanks for your help.

    Daniela

    andonwww –

    Try out the plugin I suggested. At the bottom of the Server Configuration section there is a button that says “Display Extended PHP settings via PHPINFO()”. Press that button and you’ll see a long list of settings. Search the list for “CURL”. If it isn’t on … turn it on at your server.

    Here’s an image of of my curl section.

    Carol

    Daniela-

    What is your OS? Is this site local to a workstation or hosted on a server?

    Carol

    I am on Windows XP and WP is self-hosted on a server. As said, I have a minimal understanding in troubleshooting and I typically follow step-by-step instructions (from pros) when it comes to installing/troubleshooting. I was hoping this plug-in will install/work similarly with others in WP – without me having to go editing .php or changing server configuration.
    My problem was that at login I got the message:
    “There was a problem reaching Revostock. Please try again later or contact your site administrator.”
    and thought this has something to do with the way I’m logging in.
    Thanks for your help,
    Daniela

    Daniela-

    Your server needs to be able to call the Revostock API via SSL using one of the mechanisms available to WordPress. You shouldn’t need to change PHP code but you may need to tweak your server configuration. If you’ll send your PHPINFO() I’ll take a look at it. You can use the server buddy plugin to do this ( see previous thread comments).
    Carol

Viewing 7 replies - 1 through 7 (of 7 total)
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