Support » Plugin: PublishPress Revisions: Submit, Moderate, Schedule and Approve Revisions » Revisors No Longer Getting Notifications of Published Revisions

  • Resolved ParticularlyEvil

    (@particularlyevil)


    Hello,

    With the latest update, revisors don’t get email notifications when their submitted revisions are approved.

    Thanks,
    Frank

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Kevin Behrens

    (@kevinb)

    @particularlyevil Sorry to hear your notifications. I’ll need some information about your site:

    • Editor you’re using (Gutenberg or Classic)
    • PublishPress Revisions settings for Email Notification
    • Are any other permissions-related plugins active?

    Do you remember approximately which version of the plugin you updated from? What version of WordPress does this occurs with?

    ParticularlyEvil

    (@particularlyevil)

    Thanks for your reply
    Classic
    The settings are set to email revisor by default. (Actually, it’s all the default settings)
    No other permission related plugins active

    I’m on the current most WordPress version, and the version we had previously been testing was 1.3.8 I believe?

    Plugin Author Kevin Behrens

    (@kevinb)

    Can you activate the Email Log plugin and let me know if it shows an email send attempt? Testing with default settings, I do see the email sent to the revision submitter when it is approved for publication. Maybe yours is being junked by the email recipient.

    ParticularlyEvil

    (@particularlyevil)

    Sorry, Kevin, I didn’t see that you responded to this.

    I enabled an Email Log plugin and saw some strange behavior.

    Administrators are emailed of a Pending Revision Notification. We receive those emails successfully, actually.

    Authors of the page are notified of Pending Revision Approval and are listed as the submitter even though it was a different Revisor user that did the submission. The timestamps for those emails are hours off of the time for the Administrator emails, even though they are being logged by the same plugin and all take place on the same server.

    ParticularlyEvil

    (@particularlyevil)

    Additional information: It seems as if it’s a conflict with the Co-Author plugin. I must have misunderstood the changelog’s reference to the “Multiple Authors” plugin compatibility.

    Is there a Multiple Authors plugin that will work with this?

    Also, any idea on why the different time stamps in attempted emails?

    Plugin Author Kevin Behrens

    (@kevinb)

    @particularlyevil Do your notes about “email time stamps” refer to the time stored in the email header (and displayed in your inbox as email date/time)? If so, that would be a server configuration issue. This plugin sends email by calling the wp_mail() function, only specifiying email recipients, title, and body:

    @wp_mail( $address, $title, $message );

    Have you confirmed the time zone setting in Settings > General > Timezone?

    ParticularlyEvil

    (@particularlyevil)

    I have, and my only concern is that the the emails are documented with two different time zones depending on if they are messages to the Editor or the Revisor.

    Still, the notifications are coming in at least. You can mark this as resolved if you’d like – although some head’s up on what Multi-Author plugins you recommend will be helpful in our determination if this will suit our needs! Thanks!

    Plugin Author Kevin Behrens

    (@kevinb)

    The Multiple Authors plugin we support is part of the PublishPress Pro package. I’m going to do some additional testing on it to ensure revisors and authors are correctly identified in the notification emails.

    ParticularlyEvil

    (@particularlyevil)

    Ah, I see.

    Well, we’ve noticed that they aren’t correctly identified (Authors are treated as originators of revision requests even if they aren’t if there are multiple authors) but that’s a different issue than this ticket and we still need to play around with PublishPress

    Plugin Author Kevin Behrens

    (@kevinb)

    @particularlyevil I looked into Multiple Authors integration and have not yet been able to reproduce any errors in submission labeling. Keep in mind that the Preview is intended to show the eventual appearance of the published post if the revision is published. So Authors indicated there are either the current published post authors or new Authors selected in the revision – not the revision Author.

    If you encounter any other issues with Multiple Authors, we’d be glad to address that in our help ticket system based on a Pro membership.

    I am not seeing an Approve button on the panel. Am I misunderstanding something? I’m just going to save this post to Draft until I get it resolved. Screenshot-

    https://1019thewave.com/wp-content/uploads/2019/11/screenshot.jpg

    I should clarify that I AM seeing the view/approve button but after clicking that, don’t want to hit “Publish Now” because that would publish it immediately, right?

    Plugin Author Kevin Behrens

    (@kevinb)

    @kevinhilley For a pending revision that does not have a future date selected, there is no “Approved” status prior to publishing. We might add support for additional revision statuses in a future version.

    If a future date had been selected prior to submitting the revision (or updated after submission), you would see an “Approve” button on that preview top bar instead of “Publish Now.” That approval will cause the revision to be scheduled for publishing (i.e. its status is changed to “Scheduled Revision”).

    So the “Approve” terminology on the editor button is a little ambiguous. I do think it helps clarify that you are editing a revision.

    Ahhh, I see what my mistake was. THANKS!

Viewing 14 replies - 1 through 14 (of 14 total)
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