• Resolved darvand

    (@aminvanda)


    Hi, this plugin used to work very good, but suddenly stopped showing the latest Reviews. I don’t know if it has anything to do with “WP Fastest Cache” or not. But I have disabled the cache and still no luck.

    Here’s the debug info:

    URL: https://www.lifeingermany.ir
    PHP Version: 7.0.33
    WP Version: 5.0.8
    Active Theme:
    Education Pro Theme 3.0.0
    URLOpen Method: curl
    URLOpen allow: 
    Plugin Version: 1.8.6
    Settings:
    grw_version: 1.8.6
    grw_active: 1
    grw_google_api_key: AIzaSyAWwVe1ycKUbw8zMetjqBGwWQOYgI9ZILs
    grw_language: 
    grw_activation_time: 1584125414
    grw_rev_notice_hide: 
    rplg_rev_notice_show: 
    
    Widgets: Array
    (
        [_multiwidget] => 1
    )
    1
    
    Plugins:
    301 Redirects 2.45 (active)
    Autoptimize 2.5.0 
    Classic Editor 1.5 (active)
    Contextual Related Posts 2.8.0 (active)
    Easy Pricing Tables by Fatcat Apps 2.4.4 (active)
    Genesis eNews Extended 2.1.1 (active)
    Genesis Responsive Slider 1.0.1 (active)
    Genesis Simple Edits 2.3.0 (active)
    Genesis Simple Hooks 2.3.0 (active)
    Google Review Slider 10.2 
    Google Reviews Widget 1.8.6 (active)
    Gravity Forms 1.8.14 (active)
    Image Widget 4.4.7 (active)
    kk Star Ratings 4.1.3 (active)
    LayerSlider WP 5.0.2 (active)
    Limit Login Attempts 1.7.1 (active)
    LiteSpeed Cache 2.9.8 
    MailPoet 2 2.13 (active)
    Nofollow for external link 1.2.2 (active)
    Page scroll to id 1.6.7 (active)
    Permalinks Moved Permanently 1.3 (active)
    PHP Code For Posts 2.2.2.1 (active)
    Really Simple CAPTCHA 2.0.2 (active)
    Scroll Triggered Boxes 2.2.3 (active)
    Search & Replace 3.2.1 (active)
    Shortcodes Ultimate 5.8.0 (active)
    Simple Social Icons 3.0.1 (active)
    Tag Pages 1.0.2 (active)
    TinyMCE Advanced 4.8.2 (active)
    Wordfence Security 7.2.5 
    wp-jalali 5.0.1 (active)
    WP-Optimize - Clean, Compress, Cache 3.0.11 
    WP Fastest Cache 0.9.0.4 (active)
    WP Google Review Slider 6.6 
    WP No External Links 1.0.2 
    Yoast SEO 11.8 (active)
    
    DB Places: Array
    (
        [0] => stdClass Object
            (
                [id] => 1
                [place_id] => ChIJj-EroGcov0cRGYnSqSYVrk0
                [name] => Wise Business Group
                [photo] => 
                [icon] => https://maps.gstatic.com/mapfiles/place_api/icons/generic_business-71.png
                [address] => Bonner Str. 484, 50968 Köln, Germany
                [rating] => 4.7
                [url] => https://maps.google.com/?cid=5597434642670192921
                [website] => http://wisebusiness-germany.com/
                [review_count] => 46
                [updated] => 
            )
    
    )
    1
    DB Places error: 
    DB Reviews: Array
    (
        [0] => stdClass Object
            (
                [id] => 1
                [google_place_id] => 1
                [hash] => 1580218551
                [rating] => 5
                [text] => xx
                [time] => 1580218551
                [language] => en
                [author_name] => xx
                [author_url] => https://www.google.com/maps/contrib/115830149331380920331/reviews
                [profile_photo_url] => https://lh6.ggpht.com/-dbHkN3k5rvQ/AAAAAAAAAAI/AAAAAAAAAAA/8es5DNxWnfg/s128-c0x00000000-cc-rp-mo/photo.jpg
                [hide] => 
            )
    
        [1] => stdClass Object
            (
                [id] => 2
                [google_place_id] => 1
                [hash] => 1570718801
                [rating] => 5
                [text] => xx
                [time] => 1570718801
                [language] => en
                [author_name] => xx
                [author_url] => https://www.google.com/maps/contrib/111667833407138646353/reviews
                [profile_photo_url] => https://lh5.ggpht.com/-bC0xYh5Y4bo/AAAAAAAAAAI/AAAAAAAAAAA/eAT27NdnFEo/s128-c0x00000000-cc-rp-mo/photo.jpg
                [hide] => 
            )
    
        [2] => stdClass Object
            (
                [id] => 3
                [google_place_id] => 1
                [hash] => 1568845528
                [rating] => 5
                [text] => xx
                [time] => 1568845528
                [language] => en
                [author_name] => xx
                [author_url] => https://www.google.com/maps/contrib/104832708886755176169/reviews
                [profile_photo_url] => https://lh6.ggpht.com/-TimrXqUihY0/AAAAAAAAAAI/AAAAAAAAAAA/bfBiMdG37_g/s128-c0x00000000-cc-rp-mo/photo.jpg
                [hide] => 
            )
    
        [3] => stdClass Object
            (
                [id] => 4
                [google_place_id] => 1
                [hash] => 1568974638
                [rating] => 5
                [text] => xx
                [time] => 1568974638
                [language] => en
                [author_name] => xx
                [author_url] => https://www.google.com/maps/contrib/116373309653080971174/reviews
                [profile_photo_url] => https://lh3.ggpht.com/-6x2BN-_Gvoc/AAAAAAAAAAI/AAAAAAAAAAA/D-2ng4zK8N8/s128-c0x00000000-cc-rp-mo/photo.jpg
                [hide] => 
            )
    
        [4] => stdClass Object
            (
                [id] => 5
                [google_place_id] => 1
                [hash] => 1561901288
                [rating] => 4
                [text] => xx
                [time] => 1561901288
                [language] => en
                [author_name] => xx
                [author_url] => https://www.google.com/maps/contrib/108141629232071771681/reviews
                [profile_photo_url] => https://lh6.ggpht.com/-zkSKxDzYmFY/AAAAAAAAAAI/AAAAAAAAAAA/ttNX_bPiyOY/s128-c0x00000000-cc-rp-mo/photo.jpg
                [hide] => 
            )
    
    )
    1
    DB Reviews error: 

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi @aminvanda,

    The plugin uses the Google Places API to get your reviews. The API only returns the 5 most helpful reviews. When Google changes the 5 most helpful the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.

    The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:

    https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

    However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.

    Also, please check that the ‘Refresh’ option is enabled in the widget. It will call the Google API once in three days (to avoid a Google Billing and keep the API key free) to check the most helpful reviews.

    By the way, I checked the API URL for your Place ID and all 5 current most helpful reviews are present on your site. The plugin cannot receive other reviews since Google does not return them yet.

    Thanks!

    Thread Starter darvand

    (@aminvanda)

    Thanks for taking the time to answer. So, Google does return results and they should be in the database. So, why aren’t this plugin showing anything?
    Thanks.

    • This reply was modified 4 years, 2 months ago by darvand.
    • This reply was modified 4 years, 2 months ago by darvand.
    Plugin Author richplugins

    (@richplugins)

    Hi @aminvanda,

    Sorry, when I checked your site, I saw the reviews, seems it was a browser cache.

    At the moment, I can’t enter to your site, is it available?

    Thanks!

    Thread Starter darvand

    (@aminvanda)

    Yes, it opens from Iran. And with a vpn of course. Maybe it was a temporary thing.
    By the way, it seems like the problem has been resolved by itself! It’s really strange. I did nothing!
    https://ibb.co/dfQC1Xw

    Plugin Author richplugins

    (@richplugins)

    Hi @aminvanda,

    Great!
    Thank you for inform us.

    Thread Starter darvand

    (@aminvanda)

    Thanks to you.

    chandp01

    (@chandp01)

    Hi,

    I tried using the google reviews for this site. It downloads 5 reviews, 3 of them 5 star and 1- 1 star and 1- 3 star. It then displays the 3 five stars as i selected download reviews with 5 stars and above. I think there may be a problem with the code as it is downloading a one star and three star review even though i selected download 5 star reviews only. You may need to tweak some code to only download 5 star reviews and display them.

    https://shfmc.com.au/

    Thanks,
    Prash

    Plugin Author richplugins

    (@richplugins)

    Hi @chandp01,

    Sorry, we can’t select which reviews are download, because there’s no any option of a Google Places API which return these 5 reviews. Google itself selects which reviews returned in the 5 most helpful and we can’t control this process.

    It’s a limitation of Google, not us or the plugin.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Reviews not showing’ is closed to new replies.