reviews don’t work

Resolved

(@simonedegasperin)

the reviews did not display the image, after a few days I tried to reset everything and download them again. after 24 hours the background reviews did not download a single review.

Log:

URL: https://ristorantedabaiocco.simonedegasperin.it
MySQL Version: 5.7.32
MySQL Database: dbpzpab9xqbvhp
MySQL User: ubczcjynqkl3h
MySQL User rights: 
		 - GRANT USAGE ON *.* TO 'ubczcjynqkl3h'@'localhost'
		 - GRANT ALL PRIVILEGES ON <code>dbpzpab9xqbvhp</code>.* TO 'ubczcjynqkl3h'@'localhost'
WP Table Prefix: nmg_
WP Version: 6.0
Server Name: ristorantedabaiocco.simonedegasperin.it
Cookie Domain: ristorantedabaiocco.simonedegasperin.it
CURL Library Present: Yes
CSS path: /home/customer/www/ristorantedabaiocco.simonedegasperin.it/public_html/wp-content/uploads/trustindex-tripadvisor-widget.css

PHP Info: 
	Version: 7.4.30
	Memory Usage: 39.29MB
	Memory Limit: 768M
	Max Upload Size: 256M
	Max Post Size: 256M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: On
	Max Script Execution Time: 120 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined

Plugin: WP Tripadvisor Review Widgets
Plugin Version: 9.2
Options: 
	active: 1
	version: 9.1
	page-details: Array
		(
		    [id] => it|Restaurant_Review-g2147927-d2436702-Reviews-Ristorante_Da_Baiocco-Lentiai_Province_of_Belluno_Veneto.html
		)
		
	subscription-id: 
	proxy-check: 
	style-id: 38
	review-content: <div class="ti-widget" data-layout-id="38" data-set-id="" data-pid="b5167179c03e50ec942cb" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name">%reviewer_name%</div> <div class="ti-date">%created_at%</div> </div> </div> <div class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></div> <div class="ti-review-content"> <!-- R-CONTENT -->%text%<!-- R-CONTENT --> </div> </div> </div> <!-- R-LIST --> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap">Valutazione complessiva <strong>PLATFORM_NAME</strong> </span><span class="nowrap"><strong>RATING_SCORE</strong> su RATING_SCALE, </span><span class="nowrap">in base a <strong>RATING_NUMBER valutazioni</strong>.</span> </div> </div> </div> </div>
	filter: Array
		(
		    [stars] => Array
		        (
		            [0] => 4
		            [1] => 5
		        )
		
		    [only-ratings] => 1
		)
		
	scss-set: light-background-large
	lang: it
	no-rating-text: 0
	dateformat: d/m/Y
	rate-us: hide
	verified-icon: 0
	enable-animation: 1
	show-arrows: 1
	content-saved-to: 9.2
	show-reviewers-photo: 1
	download-timestamp: 2022-07-14 06:06:39
	widget-setted-up: 1
	disable-font: 1
	show-logos: 1
	show-stars: 1
	load-css-inline: 
	align: 
	amp-hidden-notification: 
	review-download-token: 
	review-download-inprogress: 2d138e230a
	review-download-request-id: 70b04e4619g55185
	review-manual-download: 0

Reviews: Array
	(
	)
	

	CSS: .ti-widget.ti-trip{width:100%;display:block;overflow:hidden;text-align:left;direction:ltr;box-sizing:border-box}.ti-widget.ti-trip *,.ti-widget.ti-trip *:after{box-sizing:border-box}.ti-widget.ti-trip:before{display:none !important}.ti-widget.ti-trip a{text-decoration:underline !important;color:inherit}.ti-widget.ti-trip a.ti-header{text-decoration:none !important}.ti-widget.ti-trip a[href="#"],.ti-widget.ti-trip a:not([href]){text-decoration:none !important;pointer-events:none}.ti-widget.ti-trip strong,.ti-widget.ti-trip strong *{font-weight:bold !important}.ti-widget.ti-trip .ti-widget-container,.ti-widget.ti-trip .ti-widget-container *{font-family:inherit;font-size:14px;line-height:1.4em;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}.ti-widget.ti-trip .ti-widget-container{color:#000000;margin-bottom:15px}.ti-widget.ti-trip .ti-widget-container .ti-name{font-weight:bold;font-size:15px;overflow:hidden;padding-right:25px;white-space:nowrap;text-overflow:ellipsis;color:#000000;margin-bottom:2px}.ti-widget.ti-trip .ti-widget-container .ti-date{color:#000000;opacity:0.5;font-size:12px !important}.ti-widget.ti-trip .ti-profile-img{margin:0 15px 0 0 !important}.ti-widget.ti-trip .ti-profile-img img{width:40px !important;height:40px !important;padding:0px !important;display:block;border-radius:30px;min-width:initial !important;max-width:initial !important;object-fit:cover;object-position:top}.ti-widget.ti-trip .ti-profile-img-sprite{display:inline-block;float:left;background:white;background-repeat:no-repeat;width:40px;height:40px;border-radius:30px}.ti-widget.ti-trip .ti-profile-details{-webkit-box-flex:1;-ms-flex:1;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left;margin:0 !important}.ti-widget.ti-trip .ti-stars{margin-top:3px;white-space:nowrap}.ti-widget.ti-trip .ti-star{width:16px;height:16px;display:inline-block;margin:0 !important;margin-right:1px !important;background-size:contain;background-repeat:no-repeat}.ti-widget.ti-trip .ti-star:before,.ti-widget.ti-trip .ti-star:after{content:none !important}.ti-widget.ti-trip .ti-footer{margin-top:15px;padding-top:0px;text-align:center;line-height:1.45em}.ti-widget.ti-trip .ti-footer .ti-name{color:#000000;font-size:16px;margin-bottom:5px;overflow:hidden;text-overflow:ellipsis}.ti-widget.ti-trip .ti-footer .ti-stars{margin-bottom:3px;margin-top:0px}.ti-widget.ti-trip .ti-footer .ti-profile-details{padding-top:4px}.ti-widget.ti-trip .ti-footer .ti-inner{padding-bottom:10px}.ti-widget.ti-trip .star-lg .ti-star{width:30px;height:30px}.ti-widget.ti-trip .ti-d-none{display:none !important}.ti-widget.ti-trip.ti-icon-size1 .ti-review-header:after{width:25px;height:25px}.ti-widget.ti-trip.ti-icon-size1 .ti-widget-container .ti-name{padding-left:30px}.ti-widget.ti-trip.ti-icon-size2 .ti-review-header:after{width:30px;height:30px}.ti-widget.ti-trip.ti-icon-size2 .ti-widget-container .ti-name{padding-left:35px}.ti-widget.ti-trip .ti-rating-text,.ti-widget.ti-trip .ti-rating-text strong,.ti-widget.ti-trip .ti-rating-text strong a,.ti-widget.ti-trip .ti-rating-text strong span,.ti-widget.ti-trip .ti-rating-text span strong,.ti-widget.ti-trip .ti-rating-text span,.ti-widget.ti-trip .ti-footer,.ti-widget.ti-trip .ti-footer strong,.ti-widget.ti-trip .ti-footer span,.ti-widget.ti-trip .ti-footer strong a{font-size:14px;color:#000000}.ti-widget.ti-trip .ti-large-logo{display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;height:50px;margin-bottom:0 !important}.ti-widget.ti-trip .ti-large-logo .ti-v-center{-ms-flex-item-align:center !important;align-self:center !important;text-align:center;-ms-flex-preferred-size:0;flex-basis:0;-ms-flex-positive:1;flex-grow:1;max-width:100%}.ti-widget.ti-trip .ti-large-logo img{margin:auto;padding:0 !important;display:block !important;position:relative}.ti-widget.ti-trip .nowrap{white-space:nowrap;display:inline-block;margin:0 2px}.ti-widget.ti-trip .nowrap:first-of-type{margin-left:0}.ti-widget.ti-trip .nowrap:last-of-type{margin-right:0}.ti-widget.ti-trip .ti-reviews-container-wrapper [class$=inner]>.ti-stars{margin-bottom:6px;margin-top:15px;text-align:left}.ti-widget.ti-trip .ti-reviews-container-wrapper{overflow:hidden;display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;margin-right:20px;margin-left:20px;padding-top:5px}.ti-widget.ti-trip .ti-col-1 .ti-review-item{-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-trip .ti-col-2 .ti-review-item{-ms-flex:0 0 50%;flex:0 0 50%;max-width:50%}.ti-widget.ti-trip .ti-col-3 .ti-review-item{-ms-flex:0 0 33.333333%;flex:0 0 33.333333%;max-width:33.333333%}.ti-widget.ti-trip .ti-col-4 .ti-review-item{-ms-flex:0 0 25%;flex:0 0 25%;max-width:25%}.ti-widget.ti-trip .ti-col-5 .ti-review-item{-ms-flex:0 0 20%;flex:0 0 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.ti-recommendation .ti-recommendation-icon:first-child{margin-left:0}.ti-widget.ti-trip .ti-review-item .ti-recommendation .ti-recommendation-title{font-weight:700;font-size:13px !important;opacity:0.8;position:relative;top:-1px}.ti-widget.ti-trip .ti-review-item .ti-recommendation+.ti-dummy-stars{display:none}.ti-widget.ti-trip .ti-review-content{line-height:23.2px !important;font-size:16px;display:-webkit-box;-webkit-box-orient:vertical;text-align:left;-webkit-line-clamp:inherit !important;overflow:auto !important;overflow-x:hidden !important;padding-right:10px;scrollbar-color:#8d8d8d #e0e0e0;scrollbar-width:thin}.ti-widget.ti-trip .ti-review-content .ti-stars{margin-bottom:5px}.ti-widget.ti-trip .ti-review-content strong{font-size:inherit;color:inherit;font-weight:normal !important}.ti-widget.ti-trip .ti-review-header{display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;position:relative}.ti-widget.ti-trip 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::-webkit-scrollbar-track{background:rgba(195, 195, 195, 0.1)}.ti-widget.ti-trip ::-webkit-scrollbar-thumb{background:rgba(195, 195, 195, 0.6)}.ti-widget.ti-trip ::-webkit-scrollbar-thumb:hover{background:#c3c3c3}.ti-verified-review{display:inline-block;background:url('https://cdn.trustindex.io/assets/icon/trustindex-verified-icon.svg');background-size:contain;width:15px;height:15px;margin:0 !important;margin-left:7px !important;position:relative;z-index:2}.ti-verified-review .ti-verified-tooltip{color:#fff !important;background-color:#6f6f6f !important;padding:0 10px;border-radius:4px;font-size:11px !important;line-height:22px !important;font-weight:500;display:inline-block;position:absolute;left:0;margin-left:25px;top:-4px;white-space:nowrap;opacity:0;transition:all 0.3s ease-in-out}.ti-verified-review .ti-verified-tooltip:before{width:0;height:0;border-style:solid;border-width:5px 5px 5px 0;border-color:transparent #6f6f6f transparent 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Active Theme: simonedegasperin 1.0
Plugins: 
	All-in-One WP Migration (7.62 - active)
	Custom Post Type UI (1.12.1 - active)
	SiteGround Optimizer (7.1.5 - active)
	Widgets for Google Reviews (9.2 - active)
	WP Tripadvisor Review Widgets (9.2 - active)

This topic was modified 2 years, 5 months ago by simonedegasperin.

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 4 months ago

Hi @simonedegasperin !

The reviews will be downloaded in 1-2 days.
Thank you for your patience!

Feel free to write us, if you need any assistance,
Lídia
Trustindex

Thread Starter simonedegasperin
(@simonedegasperin)

2 years, 4 months ago

Only the reviews have been downloaded, but not the images

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 2 months ago

Hi @simonedegasperin !

Do you still experience this issue?
If so, please try reinstalling the plugin and adding the URL again.

Feel free to write us, if you need any assistance,
Lídia
Trustindex
Thread Starter simonedegasperin
(@simonedegasperin)

2 years, 2 months ago
Hi @liditrudex, I solved the problem after updating the plugin and recreating the database tables. Bad plugin and bad support, you answered after 3 months!
- This reply was modified 2 years, 2 months ago by simonedegasperin.
Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 2 months ago

Sorry about the late response!
This image issue was solved in the following version of the plugin.
We’re here for you if you have any questions!

Thread Starter simonedegasperin
(@simonedegasperin)

2 years, 2 months ago

@liditrudex I reviewed with a one star review, bad support! The plugin is very simple, it is not possible to have all these problems for an API call to Tripadvisor.

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 2 months ago

Again we apologize for the not replying in time.
Let us know if you expőerience any issues!
We’ll make sure to answer ASAP!

Thread Starter simonedegasperin
(@simonedegasperin)

2 years, 2 months ago

@liditrudex Thank you! I recommend running functionality tests before releasing a new version of the plugin. It doesn’t make sense to work as you are working … I hope you change your approach for new releases, the plugin is very simple and you have little competition on wordpress.org so you can get big money with the pro versions! Good luck!

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 2 months ago

Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘reviews don’t work’ is closed to new replies.