Support » Plugin: WP Tripadvisor Review Widgets » reviews don’t work

  • Resolved simonedegasperin

    (@simonedegasperin)


    the reviews did not display the image, after a few days I tried to reset everything and download them again. after 24 hours the background reviews did not download a single review.

    Log:

    URL: https://ristorantedabaiocco.simonedegasperin.it
    MySQL Version: 5.7.32
    MySQL Database: dbpzpab9xqbvhp
    MySQL User: ubczcjynqkl3h
    MySQL User rights: 
    		 - GRANT USAGE ON *.* TO 'ubczcjynqkl3h'@'localhost'
    		 - GRANT ALL PRIVILEGES ON <code>dbpzpab9xqbvhp</code>.* TO 'ubczcjynqkl3h'@'localhost'
    WP Table Prefix: nmg_
    WP Version: 6.0
    Server Name: ristorantedabaiocco.simonedegasperin.it
    Cookie Domain: ristorantedabaiocco.simonedegasperin.it
    CURL Library Present: Yes
    CSS path: /home/customer/www/ristorantedabaiocco.simonedegasperin.it/public_html/wp-content/uploads/trustindex-tripadvisor-widget.css
    
    PHP Info: 
    	Version: 7.4.30
    	Memory Usage: 39.29MB
    	Memory Limit: 768M
    	Max Upload Size: 256M
    	Max Post Size: 256M
    	Allow URL fopen: On
    	Allow URL Include: Off
    	Display Errors: On
    	Max Script Execution Time: 120 seconds
    	WP_HTTP_BLOCK_EXTERNAL: not defined
    	WP_ACCESSIBLE_HOSTS: not defined
    
    Plugin: WP Tripadvisor Review Widgets
    Plugin Version: 9.2
    Options: 
    	active: 1
    	version: 9.1
    	page-details: Array
    		(
    		    [id] => it|Restaurant_Review-g2147927-d2436702-Reviews-Ristorante_Da_Baiocco-Lentiai_Province_of_Belluno_Veneto.html
    		)
    		
    	subscription-id: 
    	proxy-check: 
    	style-id: 38
    	review-content: <div class="ti-widget" data-layout-id="38" data-set-id="" data-pid="b5167179c03e50ec942cb" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name">%reviewer_name%</div> <div class="ti-date">%created_at%</div> </div> </div> <div class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></div> <div class="ti-review-content"> <!-- R-CONTENT -->%text%<!-- R-CONTENT --> </div> </div> </div> <!-- R-LIST --> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap">Valutazione complessiva <strong>PLATFORM_NAME</strong> </span><span class="nowrap"><strong>RATING_SCORE</strong> su RATING_SCALE, </span><span class="nowrap">in base a <strong>RATING_NUMBER valutazioni</strong>.</span> </div> </div> </div> </div>
    	filter: Array
    		(
    		    [stars] => Array
    		        (
    		            [0] => 4
    		            [1] => 5
    		        )
    		
    		    [only-ratings] => 1
    		)
    		
    	scss-set: light-background-large
    	lang: it
    	no-rating-text: 0
    	dateformat: d/m/Y
    	rate-us: hide
    	verified-icon: 0
    	enable-animation: 1
    	show-arrows: 1
    	content-saved-to: 9.2
    	show-reviewers-photo: 1
    	download-timestamp: 2022-07-14 06:06:39
    	widget-setted-up: 1
    	disable-font: 1
    	show-logos: 1
    	show-stars: 1
    	load-css-inline: 
    	align: 
    	amp-hidden-notification: 
    	review-download-token: 
    	review-download-inprogress: 2d138e230a
    	review-download-request-id: 70b04e4619g55185
    	review-manual-download: 0
    
    Reviews: Array
    	(
    	)
    	
    
    	CSS: .ti-widget.ti-trip{width:100%;display:block;overflow:hidden;text-align:left;direction:ltr;box-sizing:border-box}.ti-widget.ti-trip *,.ti-widget.ti-trip *:after{box-sizing:border-box}.ti-widget.ti-trip:before{display:none !important}.ti-widget.ti-trip a{text-decoration:underline !important;color:inherit}.ti-widget.ti-trip a.ti-header{text-decoration:none !important}.ti-widget.ti-trip a[href="#"],.ti-widget.ti-trip a:not([href]){text-decoration:none !important;pointer-events:none}.ti-widget.ti-trip strong,.ti-widget.ti-trip strong *{font-weight:bold !important}.ti-widget.ti-trip .ti-widget-container,.ti-widget.ti-trip .ti-widget-container *{font-family:inherit;font-size:14px;line-height:1.4em;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box}.ti-widget.ti-trip .ti-widget-container{color:#000000;margin-bottom:15px}.ti-widget.ti-trip .ti-widget-container .ti-name{font-weight:bold;font-size:15px;overflow:hidden;padding-right:25px;white-space:nowrap;text-overflow:ellipsis;color:#000000;margin-bottom:2px}.ti-widget.ti-trip .ti-widget-container .ti-date{color:#000000;opacity:0.5;font-size:12px !important}.ti-widget.ti-trip .ti-profile-img{margin:0 15px 0 0 !important}.ti-widget.ti-trip .ti-profile-img img{width:40px !important;height:40px !important;padding:0px !important;display:block;border-radius:30px;min-width:initial !important;max-width:initial !important;object-fit:cover;object-position:top}.ti-widget.ti-trip .ti-profile-img-sprite{display:inline-block;float:left;background:white;background-repeat:no-repeat;width:40px;height:40px;border-radius:30px}.ti-widget.ti-trip .ti-profile-details{-webkit-box-flex:1;-ms-flex:1;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left;margin:0 !important}.ti-widget.ti-trip .ti-stars{margin-top:3px;white-space:nowrap}.ti-widget.ti-trip .ti-star{width:16px;height:16px;display:inline-block;margin:0 !important;margin-right:1px !important;background-size:contain;background-repeat:no-repeat}.ti-widget.ti-trip .ti-star:before,.ti-widget.ti-trip .ti-star:after{content:none !important}.ti-widget.ti-trip .ti-footer{margin-top:15px;padding-top:0px;text-align:center;line-height:1.45em}.ti-widget.ti-trip .ti-footer .ti-name{color:#000000;font-size:16px;margin-bottom:5px;overflow:hidden;text-overflow:ellipsis}.ti-widget.ti-trip .ti-footer .ti-stars{margin-bottom:3px;margin-top:0px}.ti-widget.ti-trip .ti-footer .ti-profile-details{padding-top:4px}.ti-widget.ti-trip .ti-footer .ti-inner{padding-bottom:10px}.ti-widget.ti-trip .star-lg .ti-star{width:30px;height:30px}.ti-widget.ti-trip .ti-d-none{display:none !important}.ti-widget.ti-trip.ti-icon-size1 .ti-review-header:after{width:25px;height:25px}.ti-widget.ti-trip.ti-icon-size1 .ti-widget-container .ti-name{padding-left:30px}.ti-widget.ti-trip.ti-icon-size2 .ti-review-header:after{width:30px;height:30px}.ti-widget.ti-trip.ti-icon-size2 .ti-widget-container .ti-name{padding-left:35px}.ti-widget.ti-trip .ti-rating-text,.ti-widget.ti-trip .ti-rating-text strong,.ti-widget.ti-trip .ti-rating-text strong a,.ti-widget.ti-trip .ti-rating-text strong span,.ti-widget.ti-trip .ti-rating-text span strong,.ti-widget.ti-trip .ti-rating-text span,.ti-widget.ti-trip .ti-footer,.ti-widget.ti-trip .ti-footer strong,.ti-widget.ti-trip .ti-footer span,.ti-widget.ti-trip .ti-footer strong a{font-size:14px;color:#000000}.ti-widget.ti-trip .ti-large-logo{display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;height:50px;margin-bottom:0 !important}.ti-widget.ti-trip .ti-large-logo .ti-v-center{-ms-flex-item-align:center !important;align-self:center !important;text-align:center;-ms-flex-preferred-size:0;flex-basis:0;-ms-flex-positive:1;flex-grow:1;max-width:100%}.ti-widget.ti-trip .ti-large-logo img{margin:auto;padding:0 !important;display:block !important;position:relative}.ti-widget.ti-trip .nowrap{white-space:nowrap;display:inline-block;margin:0 2px}.ti-widget.ti-trip .nowrap:first-of-type{margin-left:0}.ti-widget.ti-trip .nowrap:last-of-type{margin-right:0}.ti-widget.ti-trip .ti-reviews-container-wrapper [class$=inner]>.ti-stars{margin-bottom:6px;margin-top:15px;text-align:left}.ti-widget.ti-trip .ti-reviews-container-wrapper{overflow:hidden;display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;margin-right:20px;margin-left:20px;padding-top:5px}.ti-widget.ti-trip .ti-col-1 .ti-review-item{-ms-flex:0 0 100%;flex:0 0 100%;max-width:100%}.ti-widget.ti-trip .ti-col-2 .ti-review-item{-ms-flex:0 0 50%;flex:0 0 50%;max-width:50%}.ti-widget.ti-trip .ti-col-3 .ti-review-item{-ms-flex:0 0 33.333333%;flex:0 0 33.333333%;max-width:33.333333%}.ti-widget.ti-trip .ti-col-4 .ti-review-item{-ms-flex:0 0 25%;flex:0 0 25%;max-width:25%}.ti-widget.ti-trip .ti-col-5 .ti-review-item{-ms-flex:0 0 20%;flex:0 0 20%;max-width:20%}.ti-widget.ti-trip .ti-col-6 .ti-review-item{-ms-flex:0 0 16.666666%;flex:0 0 16.666666%;max-width:16.666666%}.ti-widget.ti-trip .ti-reviews-container{position:relative}.ti-widget.ti-trip .ti-read-more{display:none}.ti-widget.ti-trip .ti-review-item{padding:0 8px;transition:transform 300ms ease-out}.ti-widget.ti-trip .ti-review-item [class$=inner]{border-radius:4px}.ti-widget.ti-trip .ti-review-item>[class$=inner]{border-style:solid !important;border-color:#f8f9f9 !important;background:#f8f9f9 !important;border-radius:12px !important;padding:25px !important;margin:0 !important;display:block}.ti-widget.ti-trip .ti-review-item .ti-polarity .ti-polarity-icon{position:relative;margin:0;text-indent:3px;display:inline-block;width:15px;height:15px}.ti-widget.ti-trip .ti-review-item .ti-recommendation .ti-recommendation-icon{position:relative;margin:0 5px;margin-bottom:-3px;text-indent:3px;display:inline-block;width:15px;height:15px}.ti-widget.ti-trip .ti-review-item .ti-recommendation .ti-recommendation-icon:first-child{margin-left:0}.ti-widget.ti-trip .ti-review-item .ti-recommendation .ti-recommendation-title{font-weight:700;font-size:13px !important;opacity:0.8;position:relative;top:-1px}.ti-widget.ti-trip .ti-review-item .ti-recommendation+.ti-dummy-stars{display:none}.ti-widget.ti-trip .ti-review-content{line-height:23.2px !important;font-size:16px;display:-webkit-box;-webkit-box-orient:vertical;text-align:left;-webkit-line-clamp:inherit !important;overflow:auto !important;overflow-x:hidden !important;padding-right:10px;scrollbar-color:#8d8d8d #e0e0e0;scrollbar-width:thin}.ti-widget.ti-trip .ti-review-content .ti-stars{margin-bottom:5px}.ti-widget.ti-trip .ti-review-content strong{font-size:inherit;color:inherit;font-weight:normal !important}.ti-widget.ti-trip .ti-review-header{display:-ms-flexbox;display:flex;-ms-flex-wrap:nowrap;flex-wrap:nowrap;position:relative}.ti-widget.ti-trip .ti-review-header:after{content:"";display:block;width:20px;height:20px;position:absolute;right:0px;background-repeat:no-repeat;background-position:center center}.ti-widget.ti-trip .ti-highlight{padding:1px 2px;margin:0;box-decoration-break:clone;-webkit-box-decoration-break:clone;border-radius:1px;-webkit-border-radius:1px;-moz-border-radius:1px;background-color:transparent !important;background-image:linear-gradient(#fbe049, #fbe049);background-size:100% 19px;background-position:bottom;background-repeat:no-repeat;color:#000 !important;font-size:inherit}@media (max-width:479px){.ti-widget.ti-trip .ti-reviews-container-wrapper{margin-right:0;margin-left:0}.ti-widget.ti-trip .ti-review-item{padding:0}}@media (min-width:480px){.ti-widget.ti-trip .ti-review-item:hover{-webkit-transform:translate(0, -5px);-ms-transform:translate(0, -5px);transform:translate(0, -5px)}}.ti-widget.ti-trip ::-webkit-scrollbar{width:4px;border-radius:3px}.ti-widget.ti-trip ::-webkit-scrollbar-track{background:rgba(195, 195, 195, 0.1)}.ti-widget.ti-trip ::-webkit-scrollbar-thumb{background:rgba(195, 195, 195, 0.6)}.ti-widget.ti-trip ::-webkit-scrollbar-thumb:hover{background:#c3c3c3}.ti-verified-review{display:inline-block;background:url('https://cdn.trustindex.io/assets/icon/trustindex-verified-icon.svg');background-size:contain;width:15px;height:15px;margin:0 !important;margin-left:7px !important;position:relative;z-index:2}.ti-verified-review .ti-verified-tooltip{color:#fff !important;background-color:#6f6f6f !important;padding:0 10px;border-radius:4px;font-size:11px !important;line-height:22px !important;font-weight:500;display:inline-block;position:absolute;left:0;margin-left:25px;top:-4px;white-space:nowrap;opacity:0;transition:all 0.3s ease-in-out}.ti-verified-review .ti-verified-tooltip:before{width:0;height:0;border-style:solid;border-width:5px 5px 5px 0;border-color:transparent #6f6f6f transparent 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.ti-star.f{background-image:url('https://cdn.trustindex.io/assets/platform/Trustindex/star/f.svg') !important}.ti-widget.ti-trip.ti-no-stars .ti-review-item .ti-star.e{background-image:url('https://cdn.trustindex.io/assets/platform/Trustindex/star/e.svg') !important}.ti-widget.ti-trip.ti-no-stars .ti-review-item .ti-star.h{background-image:url('https://cdn.trustindex.io/assets/platform/Trustindex/star/h.svg') !important}.ti-widget.ti-trip.ti-no-stars .ti-review-item .ti-recommendation{display:none}.ti-widget.ti-trip.ti-no-stars .ti-review-item .ti-recommendation+.ti-dummy-stars{display:inline}.ti-widget.ti-trip{overflow:visible !important}.ti-widget.ti-trip .ti-review-item>.ti-inner{border-top-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important;border-right-width:0px !important;background-color:#f8f9f9 !important;backdrop-filter:blur(0px)}.ti-widget.ti-trip .ti-reviews-container-wrapper{margin:0 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27px);background-color:#ffffff;border-radius:50%;overflow:hidden;width:26px;height:26px;border:solid 2px #ffffff}.ti-widget.ti-trip.ti-no-logo .ti-review-header:after{border:none}.ti-widget.ti-trip .ti-stars{margin-bottom:10px !important;text-align:center !important}.ti-widget.ti-trip .ti-stars .ti-star{width:18px;height:18px}.ti-widget.ti-trip .ti-stars .ti-verified-review{top:-1px;position:relative}.ti-widget.ti-trip .ti-review-content{text-align:center}
    
    Active Theme: simonedegasperin 1.0
    Plugins: 
    	All-in-One WP Migration (7.62 - active)
    	Custom Post Type UI (1.12.1 - active)
    	SiteGround Optimizer (7.1.5 - active)
    	Widgets for Google Reviews (9.2 - active)
    	WP Tripadvisor Review Widgets (9.2 - active)

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @simonedegasperin !

    The reviews will be downloaded in 1-2 days.
    Thank you for your patience!

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

    Thread Starter simonedegasperin

    (@simonedegasperin)

    Only the reviews have been downloaded, but not the images

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @simonedegasperin !

    Do you still experience this issue?
    If so, please try reinstalling the plugin and adding the URL again.

    Feel free to write us, if you need any assistance,
    Lídia
    Trustindex

    Thread Starter simonedegasperin

    (@simonedegasperin)

    Hi @liditrudex, I solved the problem after updating the plugin and recreating the database tables. Bad plugin and bad support, you answered after 3 months!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Sorry about the late response!
    This image issue was solved in the following version of the plugin.
    We’re here for you if you have any questions!

    Thread Starter simonedegasperin

    (@simonedegasperin)

    @liditrudex I reviewed with a one star review, bad support! The plugin is very simple, it is not possible to have all these problems for an API call to Tripadvisor.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Again we apologize for the not replying in time.
    Let us know if you expőerience any issues!
    We’ll make sure to answer ASAP!

    Thread Starter simonedegasperin

    (@simonedegasperin)

    @liditrudex Thank you! I recommend running functionality tests before releasing a new version of the plugin. It doesn’t make sense to work as you are working … I hope you change your approach for new releases, the plugin is very simple and you have little competition on wordpress.org so you can get big money with the pro versions! Good luck!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
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