Reviews don’t appear

  • Resolved patriquin

    (@patriquin)


    2 years, 8 months ago

    Hello!

    I have several shops with WC where I have tabs on the product page with the option to write a review and have more information. I am with a new shop, I have reviews activated, but they don’t appear on the product page. Is this a WC update issue? This has never happened to me before.
    I’m asking because today I have discovered, with this new shop, that PayPal Standard is hidden from new installations since version 5.5.0, and maybe you have hidden more options like this one.

    Thank you for your help!
    Best regards!

Viewing 7 replies - 16 through 22 (of 22 total)
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  • 3 Sons Development – a11n

    (@3sonsdevelopment)

    2 years, 7 months ago

    Hi @patriquin,

    Have you taken a look at the settings of the “Custom Product Tabs para WooCommerce” plugin? Based on the name it appears to affect the product tabs. What happens if you disable it?

    Let us know what you find out!

    Thread Starter patriquin

    (@patriquin)

    2 years, 7 months ago

    Hi @3sonsdevelopment !

    Thanks for the answer. It’s the first thing I tried and nothing changes. I have other websites with the same plugins and everything is working good.

    I have deactivated all the plugins, I have activated them one by one and checking. I have tried with the Storefront theme … I have gone through the custom code and there is nothing hiding it 🙂

    Nothing happens, sorry 🙁

    3 Sons Development – a11n

    (@3sonsdevelopment)

    2 years, 7 months ago

    Hi @patriquin,

    Thanks for confirming. Let me run one other possibility by you. In Settings > Discussion there is an option to “allow comments on new posts.” If that’s disabled, products that were created after that was turned off won’t be able to have reviews.

    I just tested this on my site. I turned off comments for new posts and then created a new product. The “reviews” tab is now missing from that product.

    You might see how that’s set on your site. Let us know 🙂

    Thread Starter patriquin

    (@patriquin)

    2 years, 7 months ago

    Hello @3sonsdevelopment !!

    Thank you for this new option but It’s activated 🙁 Sorry

    3 Sons Development – a11n

    (@3sonsdevelopment)

    2 years, 7 months ago

    Hi @patriquin,

    That is perplexing. We may need to try logging into the site to see if we can spot what’s happening. Please open up a ticket and mention this forum thread in it. We’ll go from there.

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks!

    Thread Starter patriquin

    (@patriquin)

    2 years, 7 months ago

    Hello @3sonsdevelopment ! Thank you very much, I’ll open a ticket.
    Thank you again to everyone for your help!
    Best regards!

    Patricia

    MayKato

    (@maykato)

    2 years, 7 months ago

    Hi @patriquin

    Hopefully, you will be able to fix the issue! I’m marking this thread as resolved for now. If you have any other questions, please feel free to open a new topic.

Viewing 7 replies - 16 through 22 (of 22 total)
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