Support » Plugin: Rich Reviews by Starfish » Reviews are duplicating when customers leave them

Viewing 6 replies - 1 through 6 (of 6 total)
  • Richard Blake

    (@champdocblake1)

    Delete all three…Thank you

    Thread Starter Cenay Nailor

    (@cenay)

    Sorry – what does that mean?

    I know to remove the duplicated reviews, I need to know how to prevent them.

    Plugin Contributor Hiren Patel

    (@hiren1612)

    @cenay

    Hello,

    I am unable to create this case from my side and not found the issue using developer tools.

    Can you please contact us here: https://starfish.reviews/contact/ so I can look further to diagnose this.

    Thread Starter Cenay Nailor

    (@cenay)

    @hiren1612,

    I replied via that form, and included information from this thread. I haven’t heard anything back. Today, a new review came in and was repeated 4 times.

    Do we have any clues yet? Customer is getting frustrated.

    Thread Starter Cenay Nailor

    (@cenay)

    @hiren1612 — still waiting on a reply. Checked this morning and showing 10 reviews pending when it’s really only 5. 1 repeated 4 times, and 2 repeated twice.

    Did you see the message I sent via your contact form (as requested)?

    Could you send a reply to let me know you got it?

    Plugin Author Matt

    (@silvercolt45)

    @cenay, are you still experiencing this issue? I have not seen or heard of this particular problem with the latest version 1.9.3. Please confirm and I will look further into it.

Viewing 6 replies - 1 through 6 (of 6 total)
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