Support » Plugin: WooCommerce » Review Tab missing

  • Resolved chidambaram0705

    (@chidambaram0705)


    I have tried below scenario so far:
    1. Verified Woocommerce>Setting>Product, review settings
    2. Verified WordPress>Setting>Discussion settings.
    3. Verified custom methods in my function.php
    4. Verified child theme plugin flies (none exists). No woocommerce functionality added under child theme.
    5. Installed Health Check plugin and disable all plugin and theme exception woocommerce and “online store” (& Defult theme too) theme.

    Checked HTML tag for single product page and did not find any suspicious attribute added to the product page by other plugin.

    Please advice how can i debug the issue and get it fixed.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Con a11n

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    Take a full backup and try a complete reinstallation (deactivate, deinstall, install, activate) of WooCommerce.

    Anything in your PHP error and server log files?
    WooCommerce also attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry.

    Kind regards,

    Hi!

    Does your theme have WooCommerce support? check the last (Theme) table in WooCommerce->Status (/wp-admin/admin.php?page=wc-status).

    If not, add the following to the theme functions.php

    
    add_theme_support('woocommerce');
    

    Regards

    Thread Starter chidambaram0705

    (@chidambaram0705)

    @conschneider:
    Have checked for “fatal-errors” and found 2 error related to (1) mailChimp and (2) undefined function zeroBSCRM_setFlushPermalinksNextLoad(). I guess these errors are not possible cause of the missing review tab. Please advise.

    @pimplaatsman:
    Under “WooCommerce->Status”, i see “woocommerce support” as enabled. Also i have added the following to function.php:
    add_theme_support(‘woocommerce’);

    Plugin Support Con a11n

    (@conschneider)

    Automattic Happiness Engineer

    Hi there,

    If there is nothing in the error logs and you have throughly ruled out any conflict, then I suggest to start anew. Maybe on another system and take it step by step to identify the problem.

    I also looked through your markup https://getflowersdaily.com/product/jasmine-kanagambharam-string/ and it seems that there is no review tab rendered to begin with. The theme seems to not have any support for the review tab. Might be worth fully reviewing your settings: https://www.ostraining.com/blog/woocommerce/reviews/

    You can also try and set the tab: https://docs.woocommerce.com/document/editing-product-data-tabs/ via custom code.

    Thread Starter chidambaram0705

    (@chidambaram0705)

    Hi,

    I have followed the 2 suggestions:
    1. https://www.ostraining.com/blog/woocommerce/reviews/
    >> I have exactly same setting in place.
    2. https://docs.woocommerce.com/document/editing-product-data-tabs/
    I don’t find any code to display review tab and its content.I have just add new tab called rating (renamed review) and i see it under product page. But again, the reviews are missing. Ex: https://getflowersdaily.com/product/jasmine-kanagambharam-string

    Also i have tried disabling all plugin except woo-commerce and still face same issue.
    Any other guess how to debug the root cause apart from start afresh.

    Thanks

    Thread Starter chidambaram0705

    (@chidambaram0705)

    Comment system exists in default wordpress and review (based rating) is available in woocommerce by default. so without any 3rd party plugin, all comment and review system should work in combination of wordpress + woocommerce.

    Is there any way to place some code in backend file and catch the cause of the issue.
    Please advice.

    Thread Starter chidambaram0705

    (@chidambaram0705)

    Observation:
    1. Under woocommerce/templates/single-product/tabs/tabs.php,
    print_r($tabs) returns only Description and Additional Information tab.
    2. Even after enabling commenting (under Settings>Discussion), still i see “comments are closed” at bottom of article. ex: https://getflowersdaily.com/cart/
    But in DB it shows comment_status and ping_status as “Open” for https://getflowersdaily.com/cart/ (under wp_posts table).

    Thread Starter chidambaram0705

    (@chidambaram0705)

    Finally caught the cause for the issue.
    It was due to plugin WappPress and after disabling it, review tab appears.

    I have installed “Health Check & Troubleshooting” plugin and tried to enable plugin one by one and finally caught the issue when review tab disappeared on enabling WappPress plugin.

    Thanks for your time and effort.

    Good to know! Nice debugging 🙂

Viewing 9 replies - 1 through 9 (of 9 total)
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