I am using CusRev together with WPML on my website. I have noticed that the review reminder emails are not following the delay of 28 days that I set in the settings — instead, they are being sent after only 5 days.
Could you please let me know what the reason for this is, and kindly fix the bug and update the plugin?
Thank you in advance and best regards,
gifiy
The page I need help with: [log in to see the link]
I created a screenshot each with WPML set to English and one in Spanish. In both cases, the settings remain at a 28-day delay. However, the review reminder is actually being sent after just 5 days.
As I can see, you are using the CR Cron to schedule the reminder on our site cusrev.com. If you want to change the delay day, please login to the CusRev dashboard > Reminder > Settings > Default sending delay (days) and change the delay day.
Refer to the solution CR Cron.
However, I’m not sure I fully understand your suggestion. You recommend using CR Cron, but we are already using it. The issue is that the delay setting is not working correctly.
Despite setting a delay of 28 days in the settings, the customer review reminder is being sent after only 5 days. Could you please check this issue again?
This is not a bug. If you use CR Cron, you have to manage the delay day on the CusRev dashboard. It doesn’t use the delay day on the plugin settings page on your site in this case.
Does this also mean that I need to configure the review reminder settings directly on your website? Do I have to define the text and layout there as well?
Additionally, how does the translation work? Will the review reminder be sent in the language that the customer used when placing the order?
We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.
