Support » Everything else WordPress » review not published ??

  • Resolved stixtsr

    (@stixtsr)


    Hello,

    i posted honest review on socialware plugins, even open a thread asking about the detail on the plugin recent attacks. i got shock when i found out both the review and support thread was removed/trashed without any notifications.

    is Automatic or the review moderator has any affiliation to this plugin ?
    i am very concerned on the ethics here .

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  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    There is no affiliation, you just broke a few of our guidelines and it looks like you may have made this mistake before. Correct me if I’m wrong about you being aware.

    support thread was removed

    We have a responsible disclosure guide and that was not followed because you posted a support topic to disclose a security vulnerability: https://developer.wordpress.org/plugins/wordpress-org/plugin-security/reporting-plugin-security-issues/

    review was removed

    The review was not a review as we expect. We’re looking for feedback regarding your experience so that the plugin can be improved in some way. I assume you know what we mean, because you wrote “I hate to post this type of review but i have to for the sake of others”. That “type” of review isn’t right here. WordPress.org is not a review system like Ebay or Airbnb where you need to warn people, it’s a place for learning.

    Another point with your review was that you seem to disagree with the way commercial plugin authors deal with customers on WordPress.org. If you’re not aware, customers are not allowed to be supported here and authors are under strict instructions by the moderation team not to support them.
    So when the author says “Our support team will look into this for you and will respond to your ticket as soon as possible”, that’s all they can say. Actually that’s saying too much and they should have redirected that person to the correct avenue of support (not on WordPress.org).

    Thread Starter stixtsr

    (@stixtsr)

    Thank You for the explanations.
    ill re-write my review and noted on posting the security issue .

Viewing 2 replies - 1 through 2 (of 2 total)
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