Support » Plugin: Backup & Staging - BlogVault Backups » Review From Some Who Actually Has Had Malware

  • I don’t create review but I just had to voice my comments about Blog Vault. They are absolutely terrible, I got an appsumo deal with them so it was fairly reasonable but not extortionate like on their website,

    They have just launched Malcare, my experience is that they are soooo slow to respond to any clean up requests. I have had a virus on my wordpress website for Months and I keep having to clean it myself because their support is soo slow to respond. The malware’s its self never show’s up in their site scans. Despite having a big banner across my site saying verification required to view the site or links are redirecting to other sites when clicked. Even if your prepared to wait for support to clean up your site, they just do the bare minimum and never try to solve the root cause of the problem, thats why I’m having to continuously clean up my own site because they can’t figure out what the problem is. If by some small chance their scans find a virus then DO NOT EXPECT them to clean the site automatically – they conveniently never store your FTP details so you keep having to give it to them over and over again. They are a complete waste of time and so much hassle to get them to move a finger. You would be better serve by backup buddy

    • This topic was modified 1 year, 1 month ago by  cheeth.
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