Review for Discount email not sending

  • Resolved ollyw

    (@ollyw)


    9 years, 1 month ago

    Hi,

    Firstly, thank you so much for an excellent plugin.

    Unfortunately I’m having a little problem with the ‘Review for Discount’ email, which seems not to be sending.

    I have installed WPCrontrol and then after leaving a review (either as a logged in user, or as a guest), I see that no ivole email event has been scheduled.

    However, review reminder emails are scheduled and working fine.

    I’m using the latest version of WordPress (4.8.1)

    Thanks for your help,

    Olly

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author CusRev

    (@ivole)

    9 years, 1 month ago

    Hi,

    You’re welcome! 🙂

    An email with discount is sent straight away after a review is published. There is no need to delay sending of emails in the case of discounts. So, you will not see anything in WP Crontrol.

    Do you have moderation of comments enabled on your WordPress website? An email with discount will be sent only after a review is published and visible. If the review is pending approval, the email will not be sent until the review is approved.

    Can you please let me know if my answer resolves your problem?

    Thread Starter ollyw

    (@ollyw)

    9 years, 1 month ago

    Hi,

    Thanks so much for getting back to me.

    Yes – comment moderation is switched on. I’ve tried a test comment (having logged off – so just as a guest) and then approved the comment to see if that would trigger the email with discount… however, no luck.

    I’ve checked the box on the Review for Discount settings page that says “Enable sending of discounts to customers who do not have accounts on the website but left a review for a purchased product.”

    Thanks for any ideas…

    Plugin Author CusRev

    (@ivole)

    9 years, 1 month ago

    OK. Can you please double check the following things?

    1. You purchased the product as a guest and specified some email address during checkout.
    2. Your order status was set to completed.
    3. You left a review for this product as a guest and specified the same email address as in step 1.

    I want to make sure that you perform the test on the product that you previously purchased as a guest.

    Thread Starter ollyw

    (@ollyw)

    9 years, 1 month ago

    Ah – you’re a star! I understand now… the discount email only sends if the person (logged in or a guest) has previously purchased the product!

    Have just tested that and it is working :).

    My apologies for being slow on the uptake, but thank you again for your help and excellent plugin.

    Best wishes,

    Olly

    Plugin Author CusRev

    (@ivole)

    9 years, 1 month ago

    I’m glad that it is working 🙂 I will then mark this issue as resolved.

    Perhaps, I should also update description of the plugin with more details about the logic of sending emails with discounts. This will help avoid confusion.

Viewing 5 replies - 1 through 5 (of 5 total)

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