Reverts to original currency (USD) upon logout

  • Resolved cobra65

    (@cobra65)


    2 years, 6 months ago

    Hello.

    When a visitor who is logged in and has set a currency other than our default (USD) and then logs out, the currency reverts to USD.

    Is there a philosophy behind this decision and is there a way to turn if off?

    Thanks much.

Viewing 3 replies - 1 through 3 (of 3 total)
  • kwesi

    (@kvvsi)

    2 years, 6 months ago

    Hi there,

    Thanks for your question. By default, your store will operate using your local currency set in your WooCommerce General settings – they’ll need to stay logged in to retain any personalized settings.

    Is there a particular issue that this is causing the user other than seeing a different currency in the store?

    Thread Starter cobra65

    (@cobra65)

    2 years, 6 months ago

    There is not a problem, I just don’t understand how the “Automatically switch customers to their local currency if it is enabled above” feature works.

    Say I have my currency set to Euros when I am logged in. When I logout in the US it reverts to USD. But if I was in England when I logged out, would it revert to GBP? If I was in Japan would it revert to Yen when logged out?

    Or does it always revert to USD because that is default currency of the store?

    Thanks much

    Plugin Support Saravanan S, a11n

    (@simplysaru)

    2 years, 6 months ago

    Hey there!

    Or does it always revert to USD because that is default currency of the store?

    It will reset back to the default store currency, It won’t’ reset to the currency for the location. Users would need to switch the currency they are willing to pay in. Please feel free to refer the documentation here.

    Hope that helps. Let us know if there is anything else we can help you with.

Viewing 3 replies - 1 through 3 (of 3 total)
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