On our WordPress/Buddypress website (http://commonsabundance.net) we have installed WangGuard to protect ourselves from sploggers. However, it also designates some legitimate users (most of whom I know personally) as potential spammers, by marking their field on the users list as pink. I have reversed this designation using the "not spam" button, whereupon the pink color disappeared, but users were still unable to log on to our site. It is possible that the users did not go through the correct steps in order to log on, so I need to know answers to the following questions:
1) Out of what reasons can legitimate users be marked as spammers? Is it possible that they get marked if they do not follow through soon enough on the confirmation email sent by the website after they have gone through the first step of the registration procedure? If so, how quickly do they need to respond? Are there other reasons why an innocent user may be marked as suspicious?
2) Once a site administrator has corrected a false spam designation, what does the user have to do in order to successfully get onto the website?
I would be very grateful for clarification on these issues; I didn't see these precise questions answered in any of the older posts.