Support » Plugin: WooCommerce Admin » Revenue Report Download/Email Fails

  • Resolved marketingeimpactkevin

    (@marketingeimpactkevin)


    It looks like I can’t resurrect an old issue that’s already resolved, so I’m opening a new thread. I seem to be having the exact same issue on my site as has been reported here: https://wordpress.org/support/topic/analytics-download-button-does-not-work/

    The report download button simply triggers the notification “Your Revenue Report will be emailed to you.”, and no email ever arrives. We are using the “Offload SES” plugin from Delicious Brains to send emails, and no email is even attempted by Analytics through this system. We are using Version 0.24.0 of WooCommerce Admin.

    Why can’t we download this report directly?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Ron Rennick

    (@wpmuguru)

    @marketingeimpactkevin Sorry to hear that. Are there pending actions in Tools -> Scheduled Actions?

    > Why can’t we download this report directly?

    The download file is generated in the background.

    Plugin Support Austin M – a11n

    (@apmwebdev)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

    Hi,

    I would like to re open the thread. I faced to the same issue : not on all reports but some :

    Revenue
    Orders
    Stocks

    I would say the most important figures ;o(

    The report download button simply triggers the notification “Your Revenue or Orders or Stocks Report will be emailed to you.” But nothing happened.

    I guess some issue in the background relating to the code in these specific pages of analytics.

    Version WC 4.0 and WC admin 1.0.3

    Appreciate your feedback.

    Bests. Rimavo

    The exact same thing is happening to me. It seems random. For some statistics I can download the file without problems. For others the message comes: Your Orders Report will be emailed to you. But nothing happens at all. No email and no report to download.

    I really need statistics per category. For one category the download works and for other categories the above mentioned message comes up! Actually I need statistics for all categories.

    If I want to show the category analytics. These are not working. I get the following error in the console:

    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

    • This reply was modified 1 year, 7 months ago by gogosacco.

    I am having this exact same issue, any luck with anyone getting it sorted?

Viewing 5 replies - 1 through 5 (of 5 total)
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