Revenue is not counting in the Analytics

  • Resolved simsim1986

    (@simsim1986)


    1 year, 7 months ago

    Hello, since I updated WooCommerce yesterday and some days in the analytics is shown as 0 orders so 0 revenue while if I clicked on the 0 orders I’ll go to orders page which has already orders completed as shown in the next 2 images.

    https://prnt.sc/PbBQk-XCtDPY

    https://prnt.sc/PbBQk-XCtDPY

    I cleared the analytics cache from tools and also checked scheduled actions there is no failed or pending actions this month.

    can you help please?

    • This topic was modified 1 year, 7 months ago by simsim1986.
Viewing 9 replies - 1 through 9 (of 9 total)
  • jeffcosta94

    (@jeffcosta94)

    1 year, 7 months ago

    Same problem

    xue28 (woo-hc)

    (@xue28)

    1 year, 7 months ago

    Hi @simsim1986 @jeffcosta94

    Thanks for reaching out!

    I understand that after you’ve updated WooCommerce yesterday, some days in Analytics is showing 0 orders, correct?

    I replicated the scenario on my personal site running on the default Storefront theme and WooCommerce 7.6.0, however, I am unable to reproduce the issue on my end.

    I understand that after clearing the analytics cache, the issue still persists.

    Can you please try to import historical data and see if this works?

    Otherwise, for us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

    Thread Starter simsim1986

    (@simsim1986)

    1 year, 7 months ago

    I tried to import historical data with no luck

    here is my system report https://justpaste.it/98c8i

    fatal-error-2023-04-02 https://justpaste.it/7oh43

    Thread Starter simsim1986

    (@simsim1986)

    1 year, 7 months ago

    Also I just noticed that there is some failed scheduled actions (I didn’t notice them before as they were not sorted by date sorry) but I’m not sure what to look for.

    jeffcosta94

    (@jeffcosta94)

    1 year, 7 months ago

    <font _mstmutation=”1″></font>I also tried importing and it didn’t work

    Thread Starter simsim1986

    (@simsim1986)

    1 year, 7 months ago

    @jeffcosta94 I fixed it by going to analytics setting and removed all from excluded and saved then rechecked what I want to exclude again and saved then it worked. Try this good luck 🤞

    xue28 (woo-hc)

    (@xue28)

    1 year, 7 months ago

    Hi @simsim1986

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! 🙂

    I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

    Thanks!

    jeffcosta94

    (@jeffcosta94)

    1 year, 7 months ago

    I’m still in trouble

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    1 year, 7 months ago

    Hi @jeffcosta94 ,

    I understand that you are experiencing the same issue as the one mentioned above.

    Since every site setup is different, and to align with forum best practices, please create a new topic so that we can address your issue(s) separately.

    You can create a new thread here: 

    https://wordpress.org/support/plugin/woocommerce/#new-topic-0

    Thanks for understanding!

Viewing 9 replies - 1 through 9 (of 9 total)
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