Title: Returns policy warnings
Last modified: October 10, 2018

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# Returns policy warnings

 *  Resolved [albertramsbottom](https://wordpress.org/support/users/albertramsbottom/)
 * (@albertramsbottom)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/)
 * UK ebay
 * I get the following warnings on all profiles from around August
 * Warning: Returns policy attribute not valid (#21920200)
    Returns policy attribute
   returnDescription not valid on this site
 * This happens even if “enable Return Policy” is set to off and then “Return Policy”
   is loaded directly from an excepted policy on ebay, i.e 30 days, buyer pays postage
   and a text based description
 * Cheers

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [albertramsbottom](https://wordpress.org/support/users/albertramsbottom/)
 * (@albertramsbottom)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/#post-10768336)
 * I am hearing that ebay.co.uk doesnt have business return policies anymore
 * Because of there no quibble guarantee, but if I set it to have no return policies
   at all, it fails with an error
 * Cheers
 *  Thread Starter [albertramsbottom](https://wordpress.org/support/users/albertramsbottom/)
 * (@albertramsbottom)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/#post-10768355)
 * OK went to ebay and created a new listing and it still does have business return
   policies in there, so not sure now
 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/#post-10768578)
 * Hey [@albertramsbottom](https://wordpress.org/support/users/albertramsbottom/).
 * As far as we are aware that warning:
 * _Warning: Returns policy attribute not valid (#21920200)
    Returns policy attribute
   returnDescription not valid on this site
 * … means that you cannot use the “Return description” field anymore on certain
   eBay sites.
 * To clear this warning you need to remove the text in the “Return description”
   of your return policy directly on eBay. After that, refresh your account details
   by clicking the “refresh details” link on the accounts page of WP-Lister, then
   revise/publish the listing(s) again.
 * Kind regards,
    John
 *  Thread Starter [albertramsbottom](https://wordpress.org/support/users/albertramsbottom/)
 * (@albertramsbottom)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/#post-10771800)
 * I have in and cleared the free form text from the return description on my ebay
   policy on two policies and have tested them both after updating and refreshing
   my details and it is still throwing the error
 * It also throws the error if I dont use an ebay policy and leave out the return
   description in my profile
 * Cheers
 *  Plugin Support [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * (@wp-lab-support)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/#post-10772310)
 * Hey [@albertramsbottom](https://wordpress.org/support/users/albertramsbottom/)
 * If you are okay with the warning, it can be ignored, it won’t effect the performance
   of your listings.
 * If you would like us to take a closer look at this for you we can. It is likely
   that since WP-Lister is sending the field to ebay (even though it is blank), 
   eBay is notifying you that the field can no longer be used, or is “not valid”.
 * The issue here is that some sites seem to still allow that field while others
   don’t. So we do need to keep the field in WP-Lister. We may be able to disable
   the field for certain marketplaces but it would be helpful we could examine this
   directly on your site by you opening a ticket for this with us with login credentials,
   dashboard URL, and sample SKU: [Support Form](https://www.wplab.com/request-support/)
 * Kind regards,
    John

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Returns policy warnings’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [WP Lab Support](https://wordpress.org/support/users/wp-lab-support/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/returns-policy-warnings/#post-10772310)
 * Status: resolved